MAINTENANCE ACCOUNT MANAGER

Reports To: VP Operations or Senior Account Manager

Major Goals: - Meet or exceed sales & profitability goals.

- Communicate with Clients, the Production Manager, the VP of Operations and Technical Support Staff to provide outstanding proactive service in order to retain accounts year to year.

- Work closely with the Production Manager and Technical Support Staff (Horticulturalist, Irrigation Technicians, Enhancement Manager, Salespersons & Subcontractors) in the performance of the contracted maintenance services within the budgeted hours.

Must have 5 years of proven experience in Landscape Maintenance Account Management.

Key Results:

1. Client communication & satisfaction.

2. Coordinated effort with the Production Manager to meet or exceed budgeted profitability through efficient scheduling & increased productivity. quality, safety, and company policies.

3. Leadership of APL team and employee retention & development.

4. Coordinate pricing & execution of contract extras to budgeted profits.

5. Direct & monitor Technical Support Staff on the jobs.

6. Implement and monitor safety programs.

7. Lead APL team in problem solving on assigned sites.

8. Snow removal during winter season & special projects as directed.

9. Manage timely submission of accurate paperwork: site reports, time sheets & logs, weekly safety meetings, & site measurements.

Performance Standards:

1. Completion of contract work within budget hours and schedules.

2. Quality rating of accounts as determined by customer and VP Operatoins.

3. Ensure effective training of APL staff to; maintain quality service, care for Company equipment, and comply with Company Safety Program & policies. records, and employee turnover.

4. Obtain contract extras as defined by annual budget on contract jobs.

5. Promote & contribute to high team morale through improvements, attitude, and encouragement of team members to overall company morale.

6. Meet deadlines defined by Company policy, prodedures & as agreed upon with Supervisors.

7. Demonstrate professional conduct & appearance at all times.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person