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The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Responsibilities
Qualifications
Full Time
$58k-71k (estimate)
07/27/2024
09/26/2024
The job skills required for Auto Service Advisor include Customer Service, Communication Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Auto Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Auto Service Advisor. Select any job title you are interested in and start to search job requirements.