We are seeking a highly motivated and skilled IT Support Specialist to join our accounting firm. The ideal candidate will have a background in providing end-user support, managing inventory, and installing hardware and software. This role requires excellent problem-solving skills, attention to detail, policies, and procedures, and a commitment to working collaboratively in a team environment.

Essential Responsibilities:

• End User Support: Provide technical assistance to end-users, resolving hardware and software issues efficiently and effectively.
• Inventory Management: Maintain and manage IT inventory, including hardware and software assets, ensuring accurate tracking and reporting.
• Hardware and Software Installation: Install, configure, and troubleshoot computer hardware, software, and peripherals.
• Office Space Setup: Set up and maintain IT infrastructure in office spaces, ensuring all equipment is operational and meets user needs.
• Conference Room Assistance: Support and maintain conference room technology, including audiovisual equipment, to ensure smooth operation during meetings.
• End User Training Documentation: Develop and update user guides and training materials to assist end-users in understanding and utilizing IT resources effectively.
• Microsoft Access and Power BI: Utilize Microsoft Access and Power BI for data management, analysis, and reporting.
• Compliance: Adhere to and enforce company policies, procedures, and checklists to ensure consistent and reliable IT support.
• Team Collaboration: Work collaboratively with other IT team members to share knowledge and resolve issues efficiently.

Qualifications and Skills:

• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of computer hardware, software, and peripherals.
• Understanding of basic networking and security principles
• Proficiency in Microsoft Access and Power BI.
• Excellent troubleshooting and problem-solving skills.
• Ability to follow detailed checklists, policies, and procedures.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Certifications in IT support (e.g., CompTIA A , CompTIA Network ) are a plus.

Performance Expectations

• Adhere to all firm policies and procedures, as outlined in the Associate Handbook.
• Be pleasant, courteous, and helpful with staff and clients.
• Be efficient and organized when carrying out tasks.
• Maintain a neat and organized work environment for maximum efficiency and productivity.
• Maintain strict confidentiality of all client and business transactions.
• Effectively manage numerous tasks and projects.
• Demonstrate excellent written and verbal communication skills.
• Demonstrate a professional attitude and support a teamwork-oriented environment.
• Develop positive working relationships with clients and co-workers.
• Must have exceptional attendance.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 – 50 pounds at times.
• Extended hours are required at certain times throughout the year, depending on client needs.

Keep in mind that the specific responsibilities and requirements of the IT Support Specialist may vary depending on the Firm's specific needs.

WK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.