We are looking for someone that is willing to come in with a positive attitude, Computer experience ! Very well working with other employees.

A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation.

• Must have open and flexible schedule- be able to work weekends, holidays.
• Task driven individuals, fast learner.
• Reliable transportation.
• Candidate must be able to handle cash payments
• Very good communication skills with the ability to handle complaints professionally.
• Must have computer skills and be able to operate hotel computer system, take calls, provide information and Transfer calls
• Knowledge of ONQ/ Hilton System is a plus but not required

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Greet guests in a friendly manner and be able to work in a fast paced environment & ability to multi taskRegister guests and process guest and guide them to their assigned room and accommodate guest request

• Handle guest check in and check out properly
• Respond to clients’ complaints in a timely and professional manner
• Manage accurate accounting of all room
• Should be able to follow management instructions.
• Communication with hotel staff on status of guest rooms
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, or other large groups.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Maintain neat and clean front desk area
• Other responsibilities as assigned

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

License/Certification:

• Driver's License (Preferred)

Work Location: In person