Position Overview :

We are seeking a skilled and results-driven Commercial Debt Collector to join our finance team. As a Commercial Debt Collector, you will be responsible for managing and recovering outstanding debts from business clients.

Your ability to communicate effectively, negotiate payment arrangements, and navigate complex financial situations will be crucial in ensuring successful debt recovery while maintaining positive client relationships.

Key Responsibilities :

• Contact business clients with outstanding debts through various communication channels, including phone calls, emails, and written correspondence.
• Establish and maintain open lines of communication with clients to understand their financial situations, reasons for non-payment, and potential solutions for debt resolution.
• Utilize negotiation and persuasion skills to develop suitable repayment plans that align with both the company's policies and clients' financial capabilities.
• Monitor and manage the accounts receivable aging report, identifying overdue accounts and prioritizing collections efforts based on the severity and risk associated with each account.
• Collaborate with internal departments, such as legal, finance, and sales, to gather relevant information and ensure accurate debt records and documentation.
• Document all collection activities and communications accurately and comprehensively in the company's database or collection software.
• Provide regular updates to management on the progress of debt recovery efforts, highlighting challenges and proposing strategies for improving collection rates.
• Research and stay informed about relevant laws, regulations, and best practices in debt collection to ensure compliance and ethical practices at all times.
• Maintain a professional and empathetic demeanor while engaging with clients, aiming to preserve positive business relationships even during difficult collection conversations.
• Meet individual and team collection targets and key performance indicators (KPIs) set by the company.

Qualifications and Skills :

• High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
• Proven experience as a Commercial Debt Collector or similar role, demonstrating a track record of successful debt recovery.
• Strong understanding of debt collection laws, regulations, and ethical practices.
• Excellent communication skills, both verbal and written, with the ability to navigate challenging conversations while maintaining professionalism.
• Exceptional negotiation and problem-solving skills, with the ability to find mutually beneficial solutions for debt repayment.
• Proficiency in using collection software, customer relationship management (CRM) systems, and Microsoft Office applications.
• Detail-oriented and organized, capable of managing multiple accounts and priorities simultaneously.
• Resilience and ability to handle rejection and difficult interactions with clients in a constructive manner.
• Self-motivated and able to work independently, as well as collaboratively within a team.
• Strong analytical skills to assess the financial status of clients and determine appropriate collection strategies.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are based on qualifications, merit, and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the provisions of the California Fair Employment and Housing Act (FEHA).

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application, interview processes and employment.

Last updated : 2024-07-08