7 Jobs
First Sentinel Bank is Hiring a Retail Operations Associate Near Tazewell, VA
Under the general supervision of the branch Retail Operations Supervisor, the Retail Operations Associate operates in a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures. Provides service to customers regarding daily transactions, processes receipt and payment of cash, answers inquiries, opens new accounts if necessary, and refers customers for appropriate services. Responsible for development of new business relationships and maintaining existing relationships.
Specific Job Functions:
- Provides a complete range of customer services at the Bank, explaining available Bank product and service features and benefits, and gathering customer information to set up new accounts and process updates or maintenance on existing accounts.
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
- Complies with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.
- Participates in sales, service and product training meetings.
- Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, etc.
- Opens new deposit accounts for consumer and commercial customers.
- Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
- Places holds on accounts for uncollected funds.
- Counts, checks and packages coins and currency.
- Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.
- Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
- Thorough knowledge of paying and receiving functions of the Bank.
- Adept knowledge of all Bank deposit products and services.
- Ability to effectively communicate across various audiences.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Exceptional customer service skills.
- Proficient analytical skills.
- Ability to conduct account and/or transaction research and communicate summarized results when requested.
- Able to work and act independently as well as work effectively within a team environment.
- Strong sales and relationship building capabilities.
- Ability to use sound judgement and decision-making skills.
- Ability to effectively manage multiple tasks and consistently meet deadlines.
- Strong organizational and time management skills.
- Ability to adapt to new processes and tasks quickly and effectively.
- Willingness to participate in on-going product, process and policy training as assigned.
- Excellent verbal and written communication skills.
- High School Diploma or equivalent. Associate’s degree in accounting, finance, business administration, or other related field preferred.
- At least 1 year experience in a cash handling and/or customer service environment.
- Some experience in finance, banking, accounting, or similar industry preferred.
- Must be able to occasionally travel for training or other business-related matters.
Job Summary
Full Time
Banking
$28k-37k (estimate)
07/06/2024
08/02/2024
firstsentinelbank.com
RICHLANDS, VA
50 - 100
1978
ROBERT BUCHANAN
$10M - $50M
Banking
Related Companies
About First Sentinel Bank
Local people serving local people. Our motto is the driving force behind all of First Sentinel Bank's efforts to build deeper connections with our communities, our customers, and our employees. First Sentinel Bank continues to stand apart from competitors through grass-roots involvement with our local communities, and with our emphasis on providing excellent financial solutions for individuals and businesses, we continue to focus on building a strong team and growing our core strengths. At our heart, First Sentinel Bank endeavors to be more than just another community bank. We are a partner in ...
the growth and success of our local communities and the individuals and businesses we serve. Since our original charter in 1978, First Sentinel Bank has grown into one of the leading community banks in Southwest Virginia/Southern West Virginia. Over the years we have expanded our reach from our first location in Richlands, VA, to nine locations covering Washington, Russell, Tazewell and Wythe Counties in Virginia and Mercer County in West Virginia. As we continue to grow our reach to serve even more communities in the future, we remain committed to our core goal: Local people serving local people. With our dedication to providing personal attention and excellent service in everything we do, our communities and customers can always depend on First Sentinel Bank.
More
Show Less
The job skills required for Retail Operations Associate include Customer Service, Products and Services, Cash Handling, Written Communication, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Operations Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Operations Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Operations Associate positions, which can be used as a reference in future career path planning. As a Retail Operations Associate, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Operations Associate. You can explore the career advancement for a Retail Operations Associate below and select your interested title to get hiring information.
If you are interested in becoming a Retail Operations Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Operations Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Operations Associate job description and responsibilities
The Retail Operations Associate will manage the strategy, execution, and analysis behind Square’s evolving retail supply-chain.
03/29/2022: Ventura, CA
Manage day-to-day partnership and operations with supply-chain teams and downstream customers (Distributors, Retailers, etc).
05/22/2022: Ventura, CA
A store operations associate places merchandise on the floor or shelves of a retail store.
06/07/2022: Las Cruces, NM
Retail associates assist customers, process payments, and keep sales floors stocked and organized.
05/14/2022: Honolulu, HI
Supporting the operations manager with the enforcement of company policies and standards.
05/07/2022: Syracuse, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Operations Associate jobs
Use a unique tracking number, not the asset’s serial number.
04/30/2022: Lake Charles, LA
Establish advanced shipping notification.
04/06/2022: Allentown, PA
Handle tasks efficiently and avoid procrastination.
03/22/2022: San Antonio, TX
Make warehouse safety a top priority.
03/19/2022: Oklahoma City, OK
An associate degree helps provide the foundational skills and knowledge needed to pursue a variety of careers.
04/12/2022: Dothan, AL
Step 3: View the best colleges and universities for Retail Operations Associate.
Similar Jobs
Popular Articles
