Job description

About Us:

Los Angeles Bone and Joint Institute is dedicated to providing comprehensive care of all orthopaedic conditions and injuries. Our highly trained group of board-certified orthopaedic surgeons provide patients with individualized care with both surgical and nonsurgical treatment options and state-of-the-art techniques. The group offers cutting-edge, sub-specialized treatment of the spine, shoulder and elbow, hand and upper extremity, hip and knee arthritis, foot and ankle, and sports-related injuries. If you are looking to advance your career in healthcare and enjoy a challenge, this is the perfect opportunity for you!

Job Summary:

This position directly reports to the Senior Practice Manger and collaborates with front and back-office staff to achieve near and long-term organizational goals. The Front Office Receptionist/Back Office Medical Assistant Float is responsible for aiding patients, doctors, office employees, and other individuals. This employee helps the practice run smoothly. A successful candidate must have excellent phone etiquette and be comfortable working with patients in a clinical environment. Must be familiar with medical terminology. Sensitivity to confidential matters is required.

Essential Functions of the Position:

● Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

● Patient registration and scheduling

● Patient check in/out

● Retrieve authorizations from fax daily and schedule patients accordingly

● Prepares a daily schedule of examinations for each provider.

● Retrieves patient files checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.

● Assists in getting the super bills ready for each encounter of the day

● Endeavors to keep patients on schedule by reminding provider of service delays

● Escort patients to exam rooms measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.

● Interview patients and document basic medical history, chief complaint, medication list, allergies, etc into EMR

● Take telephone messages and provide feedback and answers to patient/physician/pharmacy

● Assist physicians during medical examinations

● Setup injections for patients

● Assist with language translation as necessary

● Maintain log in for Quest Labs, Radnet, RIMA

● Provide x-ray orders to x-ray technician

Education and Experience:

● High school diploma or equivalent

● Medical Assisting Certification

● Bilingual (Spanish) is required

● Must have experience working as a back-office medical assistant and front office receptionist

● Casting experience is a plus

● Must have experience working with EMR systems

● Experience working with hospital EMR and eCW is preferred

● Must have medical terminology knowledge

● Excellent verbal and written communication

● Critical Thinking

● Active Listening

● Time management

● Must understand HIPAA and other patient privacy laws.

Benefits:

● 401(k)

● Paid time off

Ability to commute/relocate:

● Encino, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

● Medical Assisting: 1 year (Preferred)

● Front Office Receptionist: 1 year (Preferred)

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Medical specialties:

• Orthopedics
• Podiatry
• Surgery

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Office

Application Question(s):

• How many years experience do you have working in the front office?
• How many years experience do you have working with HMO's?

Experience:

• EMR systems: 2 years (Required)
• Medical Assisting: 2 years (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person