ABICOR BINZEL is a worldwide manufacturer of welding and cutting products and welding periphery for manual and automated processes.

As a mid-sized global company with over 1250 employees, more than 38 international subsidiaries, 20 sales partners, and production plants in 6 countries including the United States. We offer high-quality arc welding and cutting products, and solutions to customers with a focus on improving effectiveness, efficiency, and environment.

ABICOR BINZEL Supports Many industry segments including Automotive/Transportation, Shipbuilding, General and Heavy Fabrication, Energy/Offshore, and Emerging Applications industries.

All positions are full-time and offer a competitive compensation and benefits package. Interested candidates should send their resume with salary requirements per the job posting. For questions about ABICOR BINZEL Careers, Megan Grable, Human Resource Manager can be reached by email at mgrable@abicorusa.com

ABICOR BINZEL is an EOE and Drug-Free Work Environment.

ABICOR Binzel USA, Inc. a leading manufacturer of welding equipment hiring a candidate to provide customer support for our products.

The ideal background/experience would be in customer service/technical support, the welding industry, automation, and manufacturing.

Must have excellent communication skills, mechanical aptitude, and the ability to multitask in a fast-paced environment. Bilingual

in English/French is a plus but not required.

Essential Functions:

• Answers product-related inquiries from customers

and the sales department

• Assists with processing and fulfilling customer orders

• Uses CRM software to initiate and resolve customer

complaints

• Responds to requests for price quotation, purchase

orders, order changes, adjustments, and cancellations

directly from the customer or sales rep

• Achieves and maintains good rapport with customers

and sales managers to give the best possible service

• Coordinates with internal departments regarding order

status

• Professional work ethic with the ability to work independently

as well as with a team

• Conscientious, detail-oriented, and accurate while

working in a fast-paced environment

• Maintains work-related databases

• Evaluate products returned for warranty and initiate

defect reports

• Monitors frequently asked questions and determines

ways to make customers more knowledgeable about our

products and processes

• Liaison between our German headquarters regarding

product-related issues

• Travel for product support, training, and trade-shows,

as needed

Qualifications:

• Strong organization, communication, Microsoft Office,

arithmetic, and keyboarding skills

• Language/speech skills sufficient to speak with customers

and colleagues both domestically and internationally

• Writing sufficient to collaborate with colleagues and customers

both domestically and internationally

• Excellent problem solving skills

• Capable of lifting 40 lbs. without assistance

• Excellent mechanical aptitude

• Must be able to work on multiple projects at once while

maintaining phone coverage

• Manual dexterity

• Self-motivated and able to work with minimal or no supervision

• Reliable

• Must learn/retain the knowledge of ABICOR Binzel products

and understand how they interact with other equipment

in a welding environment

• Must learn and be knowledgeable of competitor products

and what makes them different from ABICOR Binzel products

• Must learn and understand the welding processes in use

and how those processes affect ABICOR Binzel products

Interested or know someone who is? - Please speak with Bob Magers at bmagers@abicorusa.com or Megan Grable mgrable@abicorusa.com