Title: Operations Lead Status: Full Time Location: Kenosha, WI Hourly: $ 32 per hour shift differential About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Job Responsibilities: Directs, administers, and controls the operations and activities during each assigned project Provides leadership, support and guidance to team members Provides feedback on projects to management team Directs and oversees the assigned project through effective leadership and management of customer service and quality care Responsible for competently performing low complexity nasal swabs, quality control results and take remedial action when indicated. Ensures specimen integrity by adhering to procedures for specimen handling and processing. Adheres to Company policies and procedures including departmental programs, quality control, performance improvement, and safety. Operates test systems proficiently. Minor troubleshooting of test systems and takes appropriate action according to predetermined protocols. Notifies appropriate Supervisory personnel Follows established policies and procedures for quality control performance and documentation. Identifies problems which may adversely affect test performance or reporting of test results and takes appropriate action including supervisor notification. Follows all safety, infection control and OSHA Blood Borne Pathogen guidelines. Participates in departmental performance improvement training. Utilizes appropriate supplies with minimal waste. Respects and maintains the confidentiality of information relative to customers. Strives to maintain a positive work environment. Perform all other related duties as assigned. Requirements: Critical Care Paramedic WI certification Experience leading a team Organization and problem solving skills Attention to detail Proficiency in Microsoft Word and Excel Excellent verbal and written communication skills Healthcare experience preferred 2 years of licensed driving experience with an acceptable driving record An active medical or clinical certification or degree strongly preferred. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.