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Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
What you will be doing:
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
-Promptly, accurately and efficiently know how and where to post all charges.
-Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
-Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
-Review any reservations with special requests and work to block rooms accordingly.
-Have knowledge of hotel rates, discounts and how to handle each.
-Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Skills:
-High work ethic and self-initiative.
-May be required to work varying schedules to include nights, weekends, and holidays.
-Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply with your updated resume. We offer competitive compensation, opportunities for career advancement, and a positive work environment.
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$31k-41k (estimate)
03/08/2024
07/04/2024