Southfield Law Firm is seeking an experiences Case Manager/ Paralegal for our plaintiff Pre-Litigation department. The ideal candidate will have a strong work history and solid knowledge of PIP ( Personal Injury Protection). Responsibilities will include but not limit to the following:

• Open new clients files by entering them into case management software and scanning all documents.
• Gather and confirm receipt of all required forms and authorizations.
• Prepare and process all forms for no-fault insurance claims and submit to adjuster.
• Obtain police reports and other documentation in support of the claim(s).
• Use Lexis to obtain pertinent information about parties and witnesses.
• Contact investigators as needed or upon request of pre-litigation and litigation attorneys.
• Follow case direction requests of Pre-Litigation Manager and Litigation attorneys
• Obtain and review for accuracy all forms for claims including no-fault insurance, premise and dog bite claims and submit to adjuster.
• Communicate with clients and adjusters to ensure PIP benefits are being processed in a timely manner and if not to assist in rectifying the situation to get benefits reinstated if possible.
• Communicate with Pre-Litigation Manager on important issues and correct any deficiencies identifies during audits and file reviews.
• Order medical records and other required records to process claims.
• Obtain photographs of injured and scenes if applicable.
• FOIA all necessary documents, videos, and other materials.
• Assist in the opening of probate files on all cases when needed
• Adhere to all software written policies and procedures
• review and process case costs
• Phone answering backup as needed
• Meet and exceed KPIs set by manager and COO
• Collaborates and cooperates with other staff members if requested
• Demonstrates a willingness to take on new tasks with a good attitude.
• Attends firm wide meetings as scheduled

Qualifications and Skills:

• Effective problem-solving abilities
• Excellent verbal and written communication skills and organizational abilities
• Strong typing and computer skills
• Understanding of Lexis Advance
• Strong client service skills including compassion and empathy
• Ability to both follow instructions and think independently
• Personable on phone interaction with clients, attorneys. and experts
• Proficient on computer, internet, required software, and email
• Ability to work effectively within a team-orientated work environment
• Professional demeanor and appearance
• Strong personal focus on meeting or exceeding individual department and firm goals
• Willingness to learn and become proficient in new software and technologies