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Dispatcher - Dispatch Supervisor
$46k-63k (estimate)
Full Time
4 Weeks Ago
Elite Logistics Solutions, LLC is Hiring a Dispatcher - Dispatch Supervisor Near Downers Grove, IL
Job DescriptionPart Time 7:30am-1:30pm (additional contracted field work paid by 3rd party vendor)
Responsibilities, include but are not limited to:Act as the main point of contact for all Independent Contractors - up to 35 at a time
Develop and maintain a professional and respectful relationship with each driver to ensure a mutually beneficial partnership
Scheduling, dispatching, recruiting and managing the fleet and the entire delivery process upwards of 50 orders and 20 routes daily
Assume ownership for each order, from origination through delivery
Monitor driver and service performance as it relates to incidents, failures, vehicle breakdowns, and other potential service disruptions, and effectively find prompt solutions when these issues occur
Prioritize customer issues above lower priority activities
Prioritize critical delivery windows
Communicate solutions to customers regarding issues impacting service level agreements
Ensure critical commitments are fulfilled and coordinate special service projects
Document service issues and communicate with customer service reps when needed
Maintain strong professional relationships with internal clients, external clients, and department heads.
Ensure prompt investigation and resolution of complaints and incidents as relates to customer service failures
Uphold all company policies, goals, and values.
Continuous updating of Dispatch & SOP's with growth & policy change
Answers multi-line telephone and maintain a professional office environment
Operate Dispatch Software and GPS equipment
Embrace, promote and lead continuous process improvement efforts.
Requirements & SkillsExcellent attendance track record is a must as we cater to the healthcare industry
Ability to thrive in a fast-paced competitive environment
The ability to manage up to 35 contractors
Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to meet expectations towards solving customer issues
Possess the ability to build relationships with internal/external customers and vendor partners.
Creative prioritization and problem-solving skills.
Past Office/clerical Experience, Requested, But Not RequiredProficiency in Microsoft Office software, with experience in Microsoft Outlook, and Google Sheets
Computer skills including e-mail, spreadsheets, data base activity, and keyboarding are a must.
Spanish Bilingual a plus
Able and willing to work flexible work schedule.
1 Year Of Experience Preferred.Physical Requirements Ability to focus and understand GPS monitoring maps for extended periods of time.
This position is physical at our office location in Downers Grove, IL.
THIS IS NOT A REMOTE POSITION
Elite Logistics Solutions is a growing Logistics and Delivery Company providing services largely to the Healthcare Supply Chain Industry. We focus on services ranging from medical specimens, pharmaceuticals, equipment, and final mile consumer products. Our 15 years of success stems from providing exceptional customer service and maintaining a tight knit, bottom up management operation with local and national partnerships. We are looking to add the right candidate for a permanent role on our team!
Responsibilities, include but are not limited to:Act as the main point of contact for all Independent Contractors - up to 35 at a time
Develop and maintain a professional and respectful relationship with each driver to ensure a mutually beneficial partnership
Scheduling, dispatching, recruiting and managing the fleet and the entire delivery process upwards of 50 orders and 20 routes daily
Assume ownership for each order, from origination through delivery
Monitor driver and service performance as it relates to incidents, failures, vehicle breakdowns, and other potential service disruptions, and effectively find prompt solutions when these issues occur
Prioritize customer issues above lower priority activities
Prioritize critical delivery windows
Communicate solutions to customers regarding issues impacting service level agreements
Ensure critical commitments are fulfilled and coordinate special service projects
Document service issues and communicate with customer service reps when needed
Maintain strong professional relationships with internal clients, external clients, and department heads.
Ensure prompt investigation and resolution of complaints and incidents as relates to customer service failures
Uphold all company policies, goals, and values.
Continuous updating of Dispatch & SOP's with growth & policy change
Answers multi-line telephone and maintain a professional office environment
Operate Dispatch Software and GPS equipment
Embrace, promote and lead continuous process improvement efforts.
Requirements & SkillsExcellent attendance track record is a must as we cater to the healthcare industry
Ability to thrive in a fast-paced competitive environment
The ability to manage up to 35 contractors
Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to meet expectations towards solving customer issues
Possess the ability to build relationships with internal/external customers and vendor partners.
Creative prioritization and problem-solving skills.
Past Office/clerical Experience, Requested, But Not RequiredProficiency in Microsoft Office software, with experience in Microsoft Outlook, and Google Sheets
Computer skills including e-mail, spreadsheets, data base activity, and keyboarding are a must.
Spanish Bilingual a plus
Able and willing to work flexible work schedule.
1 Year Of Experience Preferred.Physical Requirements Ability to focus and understand GPS monitoring maps for extended periods of time.
This position is physical at our office location in Downers Grove, IL.
THIS IS NOT A REMOTE POSITION
- This posting is not intended to be all-inclusive. Team member may perform other related duties as needed to meet the ongoing needs of operations
Elite Logistics Solutions is a growing Logistics and Delivery Company providing services largely to the Healthcare Supply Chain Industry. We focus on services ranging from medical specimens, pharmaceuticals, equipment, and final mile consumer products. Our 15 years of success stems from providing exceptional customer service and maintaining a tight knit, bottom up management operation with local and national partnerships. We are looking to add the right candidate for a permanent role on our team!
Job Summary
JOB TYPE
Full Time
SALARY
$46k-63k (estimate)
POST DATE
05/30/2024
EXPIRATION DATE
07/29/2024
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