About us

• Founded in 1998
• Over 100 clients throughout Ohio, Michigan, and Indiana
• Headquartered in Napoleon with offices in Findlay & Defiance
• Services include remote/on-site support, and IT/Cloud services management.
• Industries we service: Retail, Government, Healthcare, Non-Profit, Manufacturing, and more.

Our Service Desk Team Members provide Tier 1 and 2 hardware and software remote or onsite support at client locations to resolve hardware and software issues and complete change requests. Assists all levels of users with, but not limited to, proper use of their computer systems, software applications, and information technology business processes. Performs other duties as required.

Responsibilities:

• Troubleshoot issues for users involving, but not limited to: Network/connectivity issues, server issues, and computer issues (Windows environments)
• Build strong relationships with the companies we service
• Traveling to various client locations, typically 1 or less hours away
• Willing to learn new technology and grow with the industries we service
• Work as a team to accomplish one goal, to make our clients happy

We have multiple offices and a hybrid office/remote workforce. You will be provided with all the technology to work from your home that works for you. We have a main office in Napoleon, OH. Satellite offices are located in Findlay, Defiance, and Sylvania (coming soon).

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: Hybrid remote in Toledo, OH 43617