Mission:

The Wholesale Operations Manager will work with both internal and external stakeholders to ensure FutureStitch is properly fulfilling wholesale sales orders. This person works directly with cross functional teams such as sales account managers, accounting, credit, planning, fulfillment, and logistics to ensure customer service, revenue and profit objectives are achieved. This position reports directly to the Director of Business Development.

About FutureStitch:

FutureStitch is a leading global textile and technology company. Known for making advanced performance socks, knit shoes, and sleeves, and better known for its large impact in industrial ecological progress and social change. FutureStitch is part of a new generation of companies addressing the needs of people and planet through better product, increased responsibility, and thoughtful ingenuity.

Key Characteristics:

Entrepreneurial, accountable, tech-savvy, detail-oriented, customer-centric, strategic, and analytical.

Position Overview:

The main functions of this position will include but are not limited to:

• Lead weekly sales operations planning process to report, analyze and prioritize available supply to best meet customer demands
• Interface with fulfillment center, sales account managers, production, and logistics to ensure accurate and timely processing of customer orders
• Collaborate with sales account managers to ensure wholesale order book is accurate, up to date, and free from anomalies
• Analyze daily allocation flow to ensure alignment with customer order dates, customer requested ship dates, available inventory, and arriving product
• Reconcile bookings reports, past cancel, hold for confirmation, credit hold, oversold, and bulk orders
• Contribute to weekly shipment planning process to ensure wholesale orders and dollars are accurately forecasted
• Monitor and troubleshoot EDI error logs and collaborate with sales account managers, IT and EDI managed services to resolve issues
• Assist the fulfillment team and 3PL warehouse in outbound vendor compliance, vendor guideline setup and approval
• Assist the fulfillment and credit teams in chargeback root cause, corrective and preventative action plans
• Collaborate with fulfillment and 3PL warehouse daily to track execution order cycle from drop to ship
• Influence cross functional teams to improve efficiency across the wholesale supply chain

Objectives:

Q3 2024: We are taking on a very large global brand as the sock licensee. In Q3 2024, work closely with the team to successfully manage the vendor onboarding for 5-10 national key accounts.

Q4 2024: The focus for Q4 2024 will be creating the systems, structure, reports, processes, etc., to successfully manage the wholesale operations function long-term.

Q1 2025: We will be shipping key accounts for Q1 2025. Focus for the season will be the successful fulfillment of all first orders to accounts.

Q2 2025: By Q2 2025, we will be in business with sell in and sell through at key accounts. The role will continue to involve setting up more accounts, successfully servicing existing accounts, and working-cross functionally on all aspects of service to our accounts.

Qualifications:

• Bachelor’s degree operations or related field, or equivalent experience
• 5 years order management, customer service and or order fulfillment experience
• Advanced Excel skills and working knowledge of google Docs / MS Office
• SAP system experience or equivalent ERP with emphasis on sales order processing and execution
• Demonstrated ability to collaborate, present and communicate effectively to senior management, peers, and team members
• Working knowledge of Electronic Data Interchange (EDI)
• A curious, collaborative, and data driven problem solver