Do you have experience working with seniors? The ideal candidate will have lots of patience, with an outgoing personality and have great phone skills. Should be able to operate an office telephone system and is able to communicate with staff. Greets and directs visitors and residents.

Duties and Responsibilities:

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines the purpose of callers, and forwards calls to appropriate personnel or departments.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries, mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.

Other Requirements:

• Good communication skills, verbal and written, English language skills adequate to allow communication with residents and staff and to understand written and verbal instructions. Compassion for elderly. Self-motivated.
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

Retirees are welcome to apply.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Work Location: In person