Holiday Inn D.C-Greenbelt, MD

Now Accepting Resumes and applications for Front Desk Agents

General Statement of Job:

Greet, register and assign rooms for our guests* Provide the information requested by our guests* Monitor, update and maintain room availability via the Property Management System* Provide a positive guest experience* Check guests in/out* Perform close-out and end-of-day procedures for hotel business

Skills/ Requirements for Front Desk Agents

Previous hotel front desk experience preferred.

Must be reliable and dependable* Must have excellent customer service skills* Ability to multi-task* Ability to problem solve* Understanding of basic accounting skills

Specific Duties and Responsibilities

• Provide excellent customer service to our guests
• Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
• Team Player
• Operate telephone to answer, screen and forward calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/ complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report problems.
• Maintain room key control and supervise guest access to safe deposit boxes.
• Verify bank and deposits each shift and follow all cash handling and credit policies.
• Resolve guest issues quickly, efficiently, courteously and professionally.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Required to clean rooms in emergency situation
• Complete front desk communication log daily.
• Ensure all Front Office policies and procedures are consistently applied

Qualifications

• Experience in a IHG Hotel Front Desk position preferred. We will train the right candidate
• Must be able to work flexible hours and days, including weekends and holidays.
• Punctual, dependable, and responsible
• Ability to stand extended periods of time
• Lifting requirements up to 50lbs

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person