Position Summary:

Position requires excellent customer service skills with patients, vendors, and the public. Individual must be flexible, organized, and must be able to manage a demanding workload with accuracy.

Duties and Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Maintain outstanding professional phone management skills
• Manage a multiline telephone system efficiently and politely, minimizing hold time
• Utilize eClinical Works EMR to schedule new and follow-up appointments
• Confirm next day appointments
• Collect co-payments, including cash, checks and credit cards
• Obtain patient demographics and update as needed at each visit
• Verify insurance information/eligibility
• Check patients in and out in a timely, friendly manner
• Process enrollment forms, register new patients, create new patient charts
• Scan pertinent patient information into EMR
• Answer patient questions and provide assistance and directions when necessary
• Respond to emails as needed
• Ensure incoming and outgoing mail is processed properly

Qualifications and Experience:

• 2 years of experience working as a medical office receptionist
• 2 years of experience using eClinical Works EMR
• Pleasant phone demeanor; bilingual (Spanish) speaker preferred
• Friendly and compassionate disposition
• Excellent customer service skills
• Strong organizational and time management skills
• Understanding of basic healthcare terminology
• Outstanding of verbal and written communication skills
• Computer skills required, including working knowledge of Microsoft Office Suite
• Dedication to maintaining confidentiality of all patient records according to HIPAA

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday
• No weekends

Experience:

• Medical Office Receptionist: 5 years (Required)
• eClinicalWorks: 5 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person