Front Desk Crew - SUPERSTAR NEEDED! (Medical Center Houston)

We are seeking a Full-Time Front Desk Associate, Check In, Check Out, and New Patient to join our team at our Houston Medical Center private practice.

Be a part of something bigger and join our team as a Medical Front Office Associate and help transform people's lives through Remarkable Customer Service. As a Front Office Associate, you will be the first point of contact for Patient and referring professionals - answering phones, cheerfully greeting and registering patients, scheduling patient treatments and checking them in / out, and collecting the copay. You will work to help set up our amazing EMR.

Who We Are

At Innovations in Physical & Aquatic Therapy, we specialize in Physical and Aquatic Rehabilitation Therapies. In our 17th year of helping people get back to living their best life without pain meds. injections or needless surgery. Our state-of-the-art saltwater therapy and beautiful facilities set us apart from the rest, and our dynamic hands-on therapy techniques on both land and water have no equal! We treat people first and patients second.

Our Core Values

➢ Nothing is impossible

➢ People first, Patient second

➢ Anticipate unstated needs

➢ Be passionate and humble

➢ Fun and positive team spirit

➢ Create WOW experiences

➢ Connect emotionally

➢ Embrace and drive change

➢ Be creative and adventurous

➢ Pursue growth and learning

We have a wonderful staff of 19, and we continue to grow and evolve to provide great care to the patients we serve. We believe attitude is a small thing that makes a HUGE difference, and the ideal candidate to grow with us will value customer service and kindness as much as we do.

Come to work where your voice is heard, where you’ll be valued as an essential part of our team!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creates a Positive Experience for Every Patient, Every Day by believing in and practicing the Positive Experience we provide our patients.

Registration

· Greets and checks in patients scheduled for treatments; registers demographic information and processes payment plans and copays

· Answers phones and handles calls in an efficient and friendly manner
Fields call appropriately for center team members.

· Acts as liaison between staff and the patients waiting for treatments and other clinic information.

· Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office tasks
Complete order forms for office supplies etc
Maintains supply of patient information sheets
Scanning imaging via electronic interfaces.

· Completes confirmation calls and provides preparation instructions to the patient.

Scheduling & Insurance

Schedules patients and enters orders
Maintains an up-to-date and accurate database of all current and potential referring physicians
Accurately maintains patient records
Maintains an up-to-date and accurate pending-scheduling list
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following the company guidelines.

Qualifications

· Minimum of two years’ experience in a doctor's office, hospital, or healthcare facility or four years as a front desk person in any business with People Skills

· Good computer and word processing skills.

· Cheerful and pleasant personality.

· A detail-oriented person capable of multi-tasking
Easy to get along with and a team player.

· Medical background preferred but not required.

· Punctual and reliable

Simply put.

Here are the ABCs of what we are searching for:

We want a person who is awesome
We want a person who is better than the rest
We want a person who is caring
We want a person who is daring
We want a person who is everything
We want a person who is fantastic
We want a person who is great
We want a person who is happy
We want a person who is incredible
We want a person who is jovial
We want a person who is Kharismatic
We want a person who is loud
We want a person who is management material
We want a person who is no-nonsense
We want a person who is open
We want a person who is proud
We want a person who is quite a computer savvy
We want a person who is ravishing
We want a person who is smart
We want a person who is terrific
We want a person who is unbelievable
We want a person who is victorious
We want a person who wants to help people
We want a person who is xenon of direction
We want a person who is yearning to work
We want a person who is zealous

The Benefits:

• Very competitive benefits package
• Paid vacation after 90 days
• 6 Paid Holidays
• Energetic, fun, and family-like atmosphere
• Productivity bonuses for both individual and clinic goals.
• Weekly Continuing Education
• Free In-house Continuing Education
• Relaxed atmosphere- Get to wear scrubs, and sneakers all year round.
• Use of Gym and Pools
• Highly Competitive Salary
• Growth Opportunities
• Unique onboarding process

Mon 8-6 Tue 830-530 Wed 7/8-5 Thurs 830-530 Fri 7/8/4 Saturday 8-1 and you will be responsible for up to 2 per month @ $ 75 /100per. You must arrive 15 minutes early except for Tue/Thurs

TO APPLY:

Please apply only if you have experience and a fantastic attitude!

Tell us about yourself!

1. Why should we interview you (what makes you stand out in a crowd)?

2. Answer the prerecorded questions

To have your file reviewed you must have the following.

1. Your resume

. When are you available for an in-person interview, in the next 48 hours?

You must have a minimum of

2 years in a medical office setting or_
4 years as a front desk person in another field.

We have a fantastic full-time salary bonus.
We have fantastic uniforms.
We have great benefits.
We have a fantastic schedule.
We have fantastic patients.
We have fantastic team members.

FULL Time ONLY
NO PHONE CALLS OR WALK-INS

We are an EOE employer

We are a cellphone free workplace, Nut Free, and most importantly Drama Free WORKPLACE

PS.... 1/3 of your life will be spent at work. Don't you think it's worth it to yourself to choose an occupation that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?

Job Type: Full-time

Pay: $31,818.00 - $38,818.00 per year

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Employee mentoring program
• Flexible spending account
• Free health screenings
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Paid training
• Uniform allowance
• Vision insurance

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Houston, TX 77030 (Required)

Work Location: In person