Title: Technical Write

FTE Status: Full Time – 40 hours

FLSA Status: Non-exempt, hourly

Reports To: Operations Manager

Primary Purpose of Position:

Compose clear and coherent technical information, write detailed work instruction documents for operators, develop deep understanding of ICE’s products, processes and machines

Essential Functions:

1. Develops a thorough understanding of the audience and the documentation required by meeting with colleagues and working with managers to discuss technical problems.

2. Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly. Best process may be combination of video and written instructions.

3. Prepares graphics, illustrations and/ or video content to elaborate on or complement technical writing.

4. Meets with subject matter experts to ensure that specialized topics are appropriately addressed and discussed.

5. Works with operations manager and supervisors to ensure that the finished documentation meets effective training requirements.

6. Revises, edits, or updates instructions, technical information as necessary and maintains effective revision control.

7. Creates, adapts, and follows project schedules and deadlines.

8. Researches and builds knowledge about processes or concepts to be documented.

9. Specializes in technical writing for the manufacturing industry.

Additional Functions :

Other duties as assigned

Preferred Knowledge of, Skill and/or Ability to:

Exceptional Written Communication

Ability to quickly understand and explain complex concepts clearly and concisely

Expert knowledge of writing software

Performs proficiently in MS Office Suite and can navigate through a local computer network

Self-motivated planning, organization and prioritization of concurrent projects

Welcomes dynamic work environment with intense customer focus

Thrives in team-based accomplishment

Exceptional Attention to Detail

Ability to Work Under Pressure

Preferred Education/Experience

Bachelor’s Degree in English, Communications, Information Technology or related field Experience with Electronic Work Instruction (EWI) software

Reporting:

Direct report to Operations Manager

Works directly with other employees in a team environment

Works with engineering, management and production crew for problem solving and production improvements

Working Conditions:

This position includes the ability to perform those activities to complete the essential functions of the job, either with or without reasonable accommodation. The position includes continuous and/or frequent talking, repetitive motions of hand/wrists, hearing and handling. Mental activities performed by the employee in this position include decision making, interpersonal skills, supervisory skills, teamwork, creativity, customer service, mentoring, use of discretion, presentations/teaching, problem analysis, negotiation, and the ability to perform math and to read, write, speak and understand English. Physical activities may include standing, walking, stooping, twisting, climbing, balancing, kneeling, bending, crawling, reaching, grasping, fingering, repetitive motions of hands and wrists, sitting, hearing and lifting/pushing/pulling or carrying objects up to 50 pounds. Work is primarily indoors in an office environment, lab or manufacturing facility.

Any combination of the experience, education, training and requirements listed above which provides an equivalent background to perform the work of this position may be considered by management.

ICE is an equal opportunity employer. Per ITAR regulations applicants must provide evidence of US Person status by completing a U.S. Export Control Compliance Verification form at reception. US laws and regulations prohibit the unauthorized export of restricted technology to non-US persons. A US Passport is the most common document used, but not the only type accepted. Once determined, the documentation will be kept on file at ICE.

“This position must meet compliance requirements, a US person is required. US person includes, US citizen, lawful permanent resident, refugee or asylee. “

ICE is a drug and tobacco free workplace.