Summary

Service Coordinator (ISAC)

Responsible for intakes, individual assessments, coordination, and monitoring of the delivery of service coordination to high-needs refugee/immigrant populations with language and cultural barriers including case assessments and management, referrals/coordination to social service, medical, and government agencies (etc. and linkages with interpretation assistance and English classes to promote long-term self-sufficiency. Individuals will supervise navigators, trained natural helpers from clients’ communities, who will connect people to services.

Essential Functions

Meets with students individually to assess non-academic barriers to learning including education proficiency level.

• Assists students in developing long and short-term service goals and plans. Builds student competencies for accessing services independently and tracks progress on a regular basis.
• Facilitates student access to community resources, including locating housing, food, clothing, school programs, vocational opportunities or services, mental health services; assist clients to develop resources and connect with social support networks.
• Coordinates and monitors services within Literacy Pittsburgh and with partner agencies, county human service providers, schools, healthcare, and government agencies.
• Creates comprehensive case notes and tracks client activities in relation to the service plan, for outcomes monitoring and communication of client progress in interdisciplinary team meetings.
• Participate in staff development and training opportunities.
• Performs exit interviews to determine successes and future plans.
• Participates in the delivery of training to external service providers.
• Other duties as assigned related to the position and Literacy Pittsburgh staff responsibilities.

Qualifications

Bachelor’s Degree in social services, education, or related field. (Master’s Degree a plus)

• Minimum 3 years of experience with adult education services, service coordination, barriers reduction and support or other social service
• Detail Oriented.
• Alert to cross-cultural differences in dealing with adults of varying backgrounds, able to behave in culturally sensitive manner and to respond appropriately to the cultural characteristics of the clients
• Knowledge of community resources
• Flexibility, adaptable to changing needs and schedules
• Ability to work independently and in a team
• Demonstrated ability to develop positive working relationships with, build rapport with, and motivate diverse groups of people to achieve their education and career goals
• Demonstrated organizational skills
• Proficiency in workplace digital platforms
• Excellent communication skills, including verbal, written and public speaking

Additional Eligibility Requirements

• COVID-19 vaccination
• Act 33/34 clearances

Work Environment

• Full-time, some evening work required
• Hybrid schedule available
• This position requires use of personal vehicle for local travel

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer
• Requires the ability to lift, pull and push up to 40 pounds