Bartender & Server Job Description

The Bartender & Server is an integral member of the restaurant team that creates distinctively different and authentic experiences for our guests. He/she is responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction. In addition, the server will also:

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

• Touch tables during the shift to check on guests and expedite service.
• Resolve guest issues
• Take food and drink orders from customers accurately and with a positive attitude.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Engage with customers in a friendly manner.
• Knowledge of the menu, with the ability to make suggestions.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Collect payments from tables.
• Prepare checks that itemize and total meal costs and sales taxes.
• Help food preparation staff when necessary.
• Key access to POS in the absence of a supervisor or a manager.
• Maintain complete knowledge of restaurant computer system for placing food orders.
• Learn and know all menu items, prices and specifications.
• Know and follow federal and state laws and company policies related to the sale of alcohol.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Complete opening and closing duties as well as appropriate side work as designated by established procedures.
• Know and abide by all environmental policies.
• All other duties as assigned.

MARGINAL JOB DUTIES/RESPONSIBILITIES/FUNCTIONS:

• Up-sell restaurant menu items.
• Work additional restaurant shifts and positions as needed.
• Complete cleaning projects as required.
• Knows and follows all company, Environmental, Health, and Safety Management Programs.
• Works extra shifts and hours as required.
• Assists in other departments as needed.
• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with, cooks and other staff.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.
• Additional duties as assigned.

QUALIFICATIONS & SKILLS REQUIRED TO PERFORM JOB DUTIES:

• Must be able to read, write, speak and understand English.
• Excellent customer service and communication skills.
• Exceptional multi-tasking skills and ability to maintain concentration while working in a fast-paced environment.
• Excellent sales skills and the ability to up-sell.
• Ability to learn all company training materials.
• Ability to work with minimal supervision and be self-motivated.
• Ability to operate a cash register, credit card machine and POS system accurately and efficiently in a fast- paced, high-traffic environment.
• Must be of legal age to sell and serve alcohol.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

• Climb stairs and walk on hard, uneven and slippery surfaces.
• Stand constantly and move on feet quickly for extended periods of time.
• Kneel, bend, stoop and squat repetitively.
• Twist and turn frequently.
• Reach down, forward and overhead frequently.
• Work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).
• Operate cash register, credit card machine and POS system.
• Lift up to 50 pounds.
• Work with kitchen and general cleaning supplies.
• Must be able to properly handle and carry a large, heavy tray of food items and/or dishes and glassware.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

• High School diploma or general education degree (GED) preferred
• Minimum 1 year of service industry experience required
• Serve Safe Food Handler Certification Required
• Pour Permit for Forest Park, Georgia

Job Types: Full-time, Part-time

Pay: $5.00 - $7.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location: In person