We are looking for the right person for this job, not simply the most qualified. We are a small company growing at a pretty incredible rate of 19% per year for the past seven years! Because of this growth, we need to find the best people to come work with us, and make sure they are working in the right roles.

We have a strong focus on customer service and pride ourselves on taking care of the two most important types of people in our lives: our employees and our customers. We believe in training and education and want to help you grow as a person as well as an employee. We are looking for that next special someone who can help us to provide top quality service to our ever-expanding customer base.

Because we offer top of the line products and services, we need top of the line representatives who genuinely care about our customers and look at this as an opportunity to have a fulfilling career.

You will promote customer satisfaction by converting incoming customer calls into booked service appointments. You will evaluate customer calls and match the right technician to every job.

Key job responsibilities will include:

• Learn our call taking process in order to sound professional and authentic when speaking with our customers.
• Maintain and update our customer database with complete and accurate information.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field and our dispatcher
• Update customers throughout the day on their electrician’s progress
• Outbound calling to coordinate our seasonal Service Partner Safety Checkups

What we offer :

• Competitive pay
• Medical, Dental, Vision, Life insurance
• Retirement plan with a company match
• Paid vacation time

If this sounds like a good fit for you, consider a move to our company by sending a resume or email, confidentiality guaranteed. Be sure to add a cover letter for faster consideration!

Equal Opportunity Employer

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• general office: 1 year (Required)

Work Location: In person