Midtown Spine and Pain Clinic (a division of East Carolina Anesthesia Associates, PLLC) is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain. We offer non-surgical and interventional pain treatments for back pain, neck pain, and many other pain conditions. Using Image-guided spine intervention, which offers precise diagnostic capabilities, we are able to provide patients relief from their symptoms. In addition to our interventional approach to pain treatment, we spend quality time getting to know every patient that steps through the door. Knowing our patients allows us to better treat them.

Overview

The Medical Assistant is a vital role to the pain management clinic. The Medical Assistant interacts closely with the providers and patients on a daily basis by interviewing new and returning patients, then presenting the information to the provider. Daily responsibilities include various administrative tasks such as completing medication prior authorizations, appeals and denials, and documenting medical information into the patients chart. The Medical Assistant must be attentive to patient needs and communicate any potential issues to staff. The Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any needs to the provider. Our providers love to teach and take an educational approach when interacting with our staff. The successful candidate will be self motivated and have a strong desire to learn.

Essential Duties and Responsibilities:

• Independently perform a comprehensive patient intake by documenting the past medical and surgical history, chief complaint, medications and recent imaging.
• Present the patient history and chief complaint to the provider prior to their examination.
• Document the patient encounter in our EMR system.
• Prepare relevant diagnostic imaging to be reviewed with the provider.
• Complete medication prior authorizations, including appeals and denials.
• Review new patient medical records for relevant past treatments, medications and health history. Summarize findings to be reviewed by manager.
• Collect urine samples for drug screening, analyze the results to assess patient compliance and report non-compliance to the provider.
• Review patients’ controlled substance registry and report inconsistencies to the provider.
• Collect pre-and post-procedural vital signs for interventional procedures.
• Reduce the provider workload by performing tasks and anticipating their needs essential to efficient patient care.
• Return phone calls from patients, pharmacies and insurance companies in a timely manner to prevent delays in patient treatment.
• Respond to incoming faxes.
• Maintain a pleasant and cooperative demeanor while performing all duties.
• Keep an open line of communication with co-workers and providers regarding patient needs. 

Required Education and Work Experience:

• Bachelor’s degree in related field preferred.
• Previous experience in a specialty medical office is preferred but not required.
• Previous EMR experience is preferred but not required.
• Ability to communicate clearly and effectively (both written and oral communication).
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.