Job description

Milton Pediatrics, established in 1967, is a well-established busy pediatric primary care office located in Braintree, employing compassionate staff whose primary focus is to provide the highest quality of care to pediatric populations. We are currently searching for a passionate full-time and part time RN or LPNs for telephone triage to join our caring supportive clinical team. The Triage Nurse on this team will blend assessment skills, clinical judgment, careful listening, and critical thinking skills in dealing with a wide variety of pediatric medical conditions.

Responsibilities include:

• Respond promptly to each incoming call and assist patients/families by providing standardized care.
• Listens, communicates, and documents simultaneously and navigates computer programs to assess, process, educate and document all information in a professional manner.
• Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient’s medical need.
• Demonstrates sound judgment, independent decision-making, and problem-solving skills.
• Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute, and non-acute)
• Accesses patient information via EMR. Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate.
• Answers and addresses clinical questions sent by patients via the patient portal.
• Schedules routine and acute appointments for patients based on their needs.
• Offers home treatment advice as appropriate.
• Follow standard procedures and protocols related to the triage service, Utilizing Schmitt - Thompson Telephone Protocols.
• Strong interview and communication skills; including good written and nonverbal communication.
• Consults and coordinates with health care team members.
• Participate in team meetings and continuous quality improvement.

Job Types: Full-time, Part-time

Pay: $30.00 - $38.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Education:

• Associate (Preferred)

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN or LPN (Preferred)

Work Location: In person