Description of Work

The NC Wildlife Resources Commission Mission Statement is to conserve North Carolina’s wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters and other outdoor enthusiasts to enjoy wildlife-associated recreation. The Commission is the regulatory agency responsible for the enforcement of N.C. fishing, hunting, trapping and boating laws. The NCWRC employs over 700 full-time staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, customer service, information technology, and administrative professionals.
The NC Wildlife Resources Commission Law Enforcement Division employs over 200 Wildlife Officers who patrol fields, forests, and inland waters at all hours, in all 100 North Carolina counties. These officers ensure public compliance with fishing, wildlife and boating laws and regulations and enforce the conservation of wildlife resources and provide public safety through both proactive law enforcement and the instruction of quality education.
The WRC Law Enforcement Division - Telecommunications Center answers emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year. The Telecommunications Center also documents and disseminates information to Wildlife Enforcement Officers assigned to 9 Districts that cover all 100 counties in North Carolina.
The North Carolina Wildlife Resources Commission is seeking applicants for a Wildlife Law Enforcement Telecommunicator for our Law Enforcement Division -Telecommunications Center. The Wildlife Law Enforcement Telecommunicator’s primary responsibility is to provide centralized communications for the NC Wildlife Resources Commission. The Wildlife Law Enforcement Telecommunicator helps the public understand the law through WRC general information phone lines.
The Wildlife Law Enforcement Telecommunicator receives:

• Requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals and ensures proper assistance;
• Requests from other governmental agencies (federal, state, and local) and initiates action to ensure delivery of assistance within the jurisdiction and approval of the North Carolina Wildlife Resources Commission.
• Requests for assistance from agencies that monitor our frequency (such as State Bureau of Investigation, and US Fish and Wildlife) and provides them with law enforcement related information that is accessed through the Division of Criminal Information Network (DCIN).
• Reports of violations of federal or state game, fish, and boating laws and initiates appropriate enforcement action;
• Reports of fish kills and unusual water pollution and initiates appropriate action;
• Requests from WRC employees and utilizes reference books, DCIN data or other agencies to collect the requested information;
• Requests from the public on interpretation of laws, rules, regulations, and general WRC information (to include season openings, injured or orphaned animals, WRC functions, and WRC program information).

Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.
Qualified applicants must document on the application that they possess all of the following:

• Experience answering calls in a call center or communication center environment.

• Division of Criminal Information Network (DCIN) experience;
• Emergency dispatch services experience;
• Data entry experience.

• Must meet the applicable education, employment, and training standards as required to be Division of Criminal Information (DCI) certified;
• Must be DCI certified or become certified within 120 days of employment.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.
High school or General Educational Development (GED) diploma and sufficient experience to demonstrate an ability to work effectively under pressure situations;
OR
an equivalent combination of education and experience.

Supplemental and Contact Information

* PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THE OSHR JOB SEEKERS WEBSITE *
All applicants must complete and submit a State application for employment using the NeoGov Online Job Application System located on the Office of State Human Resources “Work for NC” website (http://www.oshr.nc.gov/jobs/ ) for the State of North Carolina.
If you are having technical issues submitting your application, please call the NeoGov (governmentjobs.com) Help Line at 855-524-5627.
*The North Carolina Wildlife Resources Commission is an Equal Employment Opportunity Employer*
The North Carolina Wildlife Resources Commission (NCWRC) is committed to maintaining a culture of equity, diversity and inclusion. NCWRC strives to ensure that all employment practices are implemented in a manner that is equitable to all applicants and employees.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section "Jobs Applied For".
Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.
Applicants seeking National Guard Preference (to include North Carolina Army National Guard & North Carolina Air National Guard) must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.
All Required Competencies, Work History, and Credentials must appear in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. Applications stating "See Attached Resume" or including an embedded text resume will be considered incomplete and will not be processed.
*Degrees must be received from institutions appropriately accredited by the U.S. Department of Education*
If you have started a college degree program but have not completed it – please document the number of Semester CREDIT HOURS you have completed in the Education section of your application.
*State Employee Benefits*
We value our employees and offer a wide variety of competitive and family-friendly benefits. Learn more about employee resources, safety, health and wellness information, leave options, employee discounts and more by visiting the NC OSHR website... https://oshr.nc.gov/state-employee-resources/benefits
*Employment Eligibility*
It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
*For More Information*
For more information about the North Carolina Wildlife Resources Commission, visit the WRC website… https://www.ncwildlife.org/
CONTACT INFORMATION:
NC Wildlife Resources Commission
Human Resources Office
Phone: 919-707-0101
Fax: 919-707-0108