Pan-American Life Insurance Group (PALIG) is seeking an Operational Business Analyst to join the Private Client Life Operations team within the Individual Life Division. This is an entry level analyst position reporting directly to the Manager of Product Services and Product Support. The incumbent will work directly on the research and analysis for implementation activities of International Life Projects, New Products and Procedures, Risk Management, Production Customer/Operational Support and Systems (as assigned) by management. In addition, the Operational Business Analyst will develop a working knowledge of all operational business areas, including Claims, New Business Administration, Producer Services, Billing and Collections, Quality Assurance, Policy/Financial Services/Customer Service, and various additional departments throughout the organization with specific focus within our PALGS team. To support business needs, our primary administrative system is Life-Comm with various surround applications. ESSENTIAL FUNCTIONS: Operational Units Gain knowledge of and understand the Company’s business as it pertains to the operational units within the Individual Life Division, including the assigned units' specific issues and problems; this is all inclusive of the following areas and needs: Claims, Underwriting/New Business, Billing and Collections, Policy/Customer Service, Product Development, Compliance, Quality Assurance, etc. Support Life risk management functions as defined by the operational units Assist with business statistical analysis for all operational units Gain knowledge of and understand corporate goals and how they relate to the Individual Life business needs Collaborate with the business units to find solutions, primarily automated, to their operational business needs Systems Enhancements/Upgrades and Testing Consult with business units and other internal personnel, i.e. IT, Legal/Compliance, Audit, vendor organizations, etc., on feasibility, capability, and problem resolution of current and proposed systems Assist with defining of business requirements into logical, economical, and practical business/system design specifications for collaboration with IT personnel Assist business management in designing and implementing business processes and workflows to monitor productivity levels, and implement improvements on an ongoing basis for new sales concepts, ventures, and growth Assist with defining testing needs for the appropriate business areas in collaboration with IT resources Training and Documentation Regularly monitor/assist in the preparation of necessary documentation and operating procedures Participate in “hands-on training” for and with business unit personnel Other Assignments Participate and assist management with all Vendor Management needs Support and use of multi-system tools (surround applications) to support the above duties Quality Assurance reviews and approval EDUCATION & EXPERIENCE: Bachelor’s degree An additional 4 years' relevant experience may be substituted in lieu of degree Will be expected to complete LOMA I and II course certifications within the first two (2) years of accepting the position Bilingual (English/Spanish) skills preferred KNOWLEDGE, SKILLS & ABILITIES: Educational knowledge and/or experience with Statistical Analysis required Educational knowledge and/or experience with Risk Management practices preferred Willingness to gain a working knowledge of all products sold by the Individual Life Division for both Domestic and International Sales with full support of current and future initiatives Excellent oral and written communication skills and superior customer service skills Excellent project-management and training skills Excellent PC skills (Microsoft Office products) Excellent organizational, problem-solving, and time management skills Excellent vendor management, negotiation, and conflict-resolution skills Must be detail-oriented with the ability to multi-task Will be expected to complete all PALIGU courses as assigned Pan-American Life Insurance Group Offers: Comprehensive Compensation Packages (base & bonus) A Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service. Hybrid Work Opportunities Who We Are: Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses in 49 U.S. states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands through its U.S. based member companies - Pan-American Life Insurance Company and Pan-American Assurance Company. At Pan-American Life, our employees are our greatest asset. We are grateful for the collaborative efforts of our employees and partners, and for the confidence of the policyholders whose life and health we protect. It is through this long-standing commitment that Pan-American Life continues to succeed. Pan-American Life is an Equal Opportunity Employer/Drug Free Workplace. Pan-American Life Insurance Group (PALIG) is a leading provider of life, accident and health insurance. For more than 100 years, we have earned the trust of millions of customers across the Americas by delivering trusted financial security and peace of mind so they can protect what matters the most – their families, their business and their futures. At Pan-American Life we are seeking qualified, dedicated, result-driven candidates whose capability and passion for work can directly contribute to our company’s success.