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**Job Overview:**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via high volume phone calls and email. Your primary goal will be to ensure that our customers receive accurate and timely information about our services as well as appointment scheduling and dispatching service technicians. If you possess excellent communication skills and are passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting role.
**Responsibilities:**
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Scheduling service calls and dispatching service technicians
- Analyze customer data to identify trends and areas for improvement
- Enter data accurately and efficiently into our computer systems
- Collaborate with other customer service representatives to ensure seamless support
**Qualifications:**
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to type accurately and efficiently
- Proficiency in scheduling software
- Experience with fleet management
- Ability to analyze customer data and make informed decisions
- Strong organizational and problem-solving skills
- Ability to work in a fast-paced environment
- Experience with data entry and computer systems
Job Type: Full-time
Pay: $750.00 - $1,000.00 per week
Benefits:
Schedule:
Experience:
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Ability to Relocate:
Work Location: In person
Full Time
$34k-42k (estimate)
06/26/2024
06/27/2024
The following is the career advancement route for Customer Service Representative/Dispatcher positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Dispatcher. You can explore the career advancement for a Customer Service Representative/Dispatcher below and select your interested title to get hiring information.