Story Logistics Corp is an Independent Service Provider that contracts with FedEx Ground to deliver and pick up packages in Kernersville, North Carolina. This position is responsible for the day-to-day operations of package delivery services in a FedEx Ground terminal. The right candidate will be adaptable with a strong work ethic, confidence, ownership mentality, and excellent communication skills. Being hands-on and driving routinely is a must.

Overview:
As the Operations Manager for our team of package delivery drivers, you will play a pivotal role in overseeing and optimizing the day-to-day operations of our delivery services. You will be responsible for ensuring efficient and timely delivery of packages while maintaining the highest standards of safety, customer service, and operational excellence. This role requires strong leadership skills, strategic thinking, and the ability to manage a team in a fast-paced environment.

Key Responsibilities:
1. Team Leadership: Lead and motivate a team of delivery drivers to ensure maximum productivity and performance. Provide coaching, training, and support to enhance team capabilities and drive a culture of continuous improvement. Support new hire driver training efforts in order to ensure success.
2. Operational Efficiency: Develop and implement strategies to optimize delivery routes, minimize delivery times, and reduce operational costs. Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.
3. Fleet Management: Oversee the maintenance and scheduling of delivery vehicles to ensure they are in optimal condition for safe and efficient operation. Coordinate with maintenance teams and external vendors to address any issues or repairs promptly.
4. Customer Service: Ensure that all customer inquiries, complaints, and issues are addressed promptly and resolved to the satisfaction of the customer. Implement strategies to enhance the customer experience. Ensure a robust and healthy relationship is maintained with FedEx employees at the local terminal.
5. Management Through Technology: Adept in the use of web and app based technologies used for the purposes of tracking, monitoring, problem solving and decision making in daily operations. Ensures consistent use of prescribed technologies with team and trains/mentors team members when gaps in use are of observed.
6. Asset/Equipment Management: Oversee assigned technology assets and coordinate with support teams to ensure proper maintenance and accountability. Implement measures to minimize loss and control costs.
7. Performance Monitoring and Reporting: Monitor and maintain reporting systems to track operational performance, including delivery efficiencies, vehicle utilization, payroll cost and customer satisfaction. Analyze data to identify trends, opportunities, and areas for improvement.

**This is NOT a Monday-Friday, 9 AM-5 PM position. It will require some long-hour days, but it will also be very flexible with your schedule when circumstances allow it.

Qualifications:
- Degree not required - prefer specific leadership training and/or proven experience in leadership and operations management in fields, to include but not limited to manufacturing, logistics, maintenance, military, etc.
- Strong leadership skills with the ability to inspire and motivate teams.
- Excellent problem-solving abilities and strategic thinking.
- Ability to obtain a DOT Medical Examiners Card and drive trucks up to 26’ in length (CDL NOT required).
- Knowledge of transportation regulations and safety standards.
- Proficiency in the use of applicable technologies (Microsoft Office, email, iOS devices).
- Excellent communication and interpersonal skills.

This role offers an exciting opportunity to lead and shape the operations of a dynamic package delivery contracting service for FedEx Ground. If you are a results-oriented leader with a passion for operational excellence, we invite you to join our team.