Under the direction of the Executive Director, the Technology Services Manager manages the library’s digital services and maintains its integrated library system (ILS) and all other technology at the library.

 Essential Duties and Responsibilities:

• Oversees the functionality of the library’s website and facilitates hosting and server management.
• Works with the library’s managed service provider (MSP) to maintain the library’s computer equipment (hardware and software), its networks, and operating system.
• Serves as a liaison with various technology and security contractors.
• Manage, supervise, train, and evaluate Technology Services staff members.
• Manages the annual technology budget.
• Collaborates with the Administrative Services Manager for E-Rate applications and accounts.
• Provides technology assistance to patrons and library staff.
• Assists in writing specifications and bids for future technologies, such as networking, wiring, new equipment, and software.
• Maintains inventory of equipment and manages the surplus of those items.
• Coordinates acquisition, access, and renewal of resources in electronic formats.
• Assists and trains other library personnel on electronic technologies, policies, procedures, and concepts.
• Participates in strategic planning for technology and updates the technology plan annually.
• Conduct Technology staff meetings and attend and participate in Leadership Team meetings.
• Works all public service desks as needed.
• Work cooperatively with all managers and administrators to assure quality library service to patrons.
• Generate, compile, and analyze a variety of monthly and annual statistical reports; report statistics as instructed.
• Perform basic notaries after training and certification.
• Other duties as assigned.

Expected Hours of Work

Employee must work 37.5 hours a week to maintain full time status. On-site attendance and some evenings and weekends are required.

Schedule is a 3-week rotation, hours this position will work are listed below. These hours are non-negotiable.

Week 1:

Sunday 10:45a-7:15p

Monday 8:30a-5:00p

Wednesday 11:45p-8:15p

Thursday 11:45p-8:15p

Friday 8:30a-5:00p

Week 2:

Monday 8:30a-5:00p

Tuesday 8:30a-5:00p

Wednesday 11:45p-8:15p

Thursday 11:45p-8:15p

Friday 8:30a-5:00p

Week 3:

Monday 8:30a-5:00p

Wednesday 11:45p-8:15p

Thursday 11:45p-8:15p

Friday 8:30a-5:00p

Saturday 8:30a-5:00p

Benefts:

• Health Insurance – premium 100% paid by the Library.
• Vision Insurance - premium 100% paid by the Library.
• Dental insurance – premium 100% paid by the Library.
• Life insurance – premium 100% paid by the Library.
• Long-term disability insurance –premium 100% paid by the Library.
• Short-term disability insurance –premium 100% paid by the Library.
• Employee Assistance Program - premium 100% paid by the Library.
• Accrued monthly vacation time. 12 days a year. Increases after 5 years of service.
• Accrued monthly sick time. 12 days a year.
• Enrolled in Kentucky Public Pensions Authority.
• 13 paid holidays.

Required Education and Experience

• Ability to obtain a paraprofessional certification from KDLA
• Three (3) or more years of professional and supervisory experience in a business or library setting.

Preferred Education and Experience

• Bachelor’s degree in information technology, computer science, or other technology-related fields.
• Microsoft and CompTIA Certifications
• Library experience

Competencies

• Superior knowledge of computer systems, networking, and computer maintenance.
• Possess a strong knowledge and understanding of current trends in technology.
• Ability to maintain high standards of customer service and establish and maintain harmonious relations with staff, vendors, technicians, and the public.
• Ability to exercise initiative, leadership, and independent judgment.
• Be self-motivated with a positive and professional approach to management.
• Possess superior project management and time management skills.
• Ability to plan, schedule, and oversee department operations, budget, and personnel.
• Ability to multi-task, work with frequent interruptions, adapt, and flourish in a changing environment.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with staff and patrons of all ages.
• Ability to maintain high standards of customer service and commitment to public service.
• Ability to evaluate community needs and tailor services to meet those needs.
• Ability to communicate effectively orally and in writing.
• Must have diplomatic skills and behave with confidentiality and discretion.

Physical Demands

• Moving 50-100 lbs. carts and handling moderately heavy boxes of books when the occasion requires.
• Ability to balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, talk, type, pick, pinch, hear, and perform repetitive motions when the occasion requires.
• Ability to sit for long periods of time.
• Ability to stand for long periods of time.
• Movement through facility locations and assisting patrons.
• Ability to handle books, materials, and equipment.
• Ability to reach above the head and below the knee to retrieve shelved items.
• Visual acuity sufficient to identify materials on shelving up to 90” and to read primarily typed or printed text in a variety of type sizes.

Work Environment

· Climate controlled environment inside the building.

· Barrier free work area

Note: This job description does not necessarily reflect all aspects of the job function.