Position Overview

Simi Valley CDJR is now hiring an experienced Service Warranty Administrator responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

Prior Dealership Warranty Admin experience is a requirement for this role, Stellantis experience strongly preferred.

What are the day-to-day responsibilities?

• Process all claims by next business day following RO close date
• Handle and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing claim process
• Flag the technicians for the hours earned on the service they performed
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide parts manager with updated parts listing on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open warranty RO's
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits and reports as requested
• Review and manage all aging schedules and reports
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

Benefits

We offer a highly competitive compensation and benefit package! If you are an organized and detail-oriented individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity!

• $40-45/hour Starting Pay Depending on Experience
• Bonus Opportunities
• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & PTO
• Paid Life Insurance
• 401(k) Retirement Plan & MORE!

What are the requirements for this job?

• 2 Years Warranty Admin Experience at an OEM Franchise required
• Stellantis Experience strongly preferred
• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Ability to read and comprehend written instructions and information
• General knowledge of automotive parts and vehicle mechanical operations
• Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test

Please submit your resume and cover letter for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ride Automotive Group/Simi Valley CDJR is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Job Type: Full-time

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Dealership Warranty Administrator: 2 years (Required)

Ability to Commute:

• Simi Valley, CA 93065 (Preferred)

Work Location: In person