Are you a dynamic Customer Service professional with a passion for excellence and a knack for handling multiple responsibilities with finesse? Do you have a proven track record in customer service, coupled with strong QuickBooks, CMS, and advanced Excel skills? If so, we want you on our team!

Position Overview: We are seeking a highly motivated and experienced Customer Service Representative to join our Shared Services team. This role will provide top-notch customer support across multiple companies, ensuring smooth operations and outstanding customer satisfaction. The ideal candidate will have a strong background in customer service, analytical and reporting skills, and the ability to create and implement effective policies and procedures.

Key Responsibilities:

• Deliver exceptional customer service across multiple companies, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Utilize QuickBooks and CMS tools to manage customer accounts, process transactions, and maintain accurate records.
• Analyze customer data using advanced Excel skills to generate reports and provide actionable insights.
• Develop, document, and implement policies and procedures to streamline operations and enhance service delivery.
• Collaborate with internal teams to ensure a cohesive approach to customer support and shared services.
• Take initiative and be a self-starter, identifying opportunities for process improvements and driving them to completion.

Qualifications:

• 3-5 years of experience in a customer service role, preferably in a shared services environment.
• Proficiency in QuickBooks and CMS tools.
• Advanced Excel skills, including data analysis and reporting.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proven ability to develop and implement policies and procedures.
• Self-motivated with a proactive approach to work and a keen eye for detail.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with a diverse and dynamic team.
• Engage in a role that offers variety and the chance to make a significant impact.
• Professional development and growth opportunities.

If you are a dedicated Customer Service professional with the skills and experience to thrive in a shared services environment, we want to hear from you! Apply now to join our team and take your career to the next level.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Tomball, TX (Required)

Ability to Relocate:

• Tomball, TX: Relocate before starting work (Required)

Work Location: In person