2 Jobs
Solifi is Hiring a Client Support Specialist Near Minneapolis, MN
Vacancy Name Client Support Consultant
Vacancy No VN641
Job Title Client Support Consultant
Work Location City Minneapolis (hybrid/mostly remote)
About Solifi
Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About the Team
The Client Support team is a collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers’ business operations and they depend on the Client Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.
About the Position
The Client Support Consultant (CSC) provides individual support on software incidents regarding the client’s use of Solifi products. The CSC recommends solutions such as business process enhancement, software configuration, software enhancement, software upgrade, or software purchase to achieve customer’s desired business outcomes. In this role, you provide remote services using telephone and web meeting technology to resolve customer issues. In addition, the CSC relays customer feedback regarding products to appropriate individuals within Solifi. The CSC determines the best method to resolve problems ensuring customer satisfaction and adherence to organizational policies.
Role and Responsibilities
- Performs problem determination, analysis and resolution for clients' functional, financial and accounting issues. This may involve working cross functionally with other departments to resolve the issue.
- Consults with clients on business questions and processes at moderate levels of complexity to suggest and implement solutions.
- Documents repeatable processes, procedures and customer knowledge learned which supports product use.
- Performs account coordination for assigned accounts, including managing prioritization of client issues, as well as assisting with pre/ post go-live customer implementations.
- Participates in proactive team efforts to achieve departmental and company goals.
- Organizes, prioritizes, and handles multiple tasks/assignments/projects.
About You
- BA/BS degree in related field preferred
- 1 years of experience in a position that includes customer service handling complex issue resolutions
- General knowledge of Finance/Accounting and/or the use of Solifi products in a customer’s business preferred.
- Strong computer skills to including the use of Microsoft suite, support management and remote connectivity software
- SQL Server Management Studio preferred.
- Must have strong verbal and written communication and interpersonal skills with a customer service orientation.
- Ability to serve as a liaison representing Solifi to clients.
- Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation.
- Ability to work collaboratively as part of a team with minimal supervision.
- Ability to effectively problem solve situations using strong troubleshooting and analytical skills.
Preferred Experience Level 1 year
Preferred Education Level Bachelor's Degree
Employment Basis Full Time
Benefits
Medical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan
As an Equal Opportunity Employer, we are committed to a diverse workforce.
Solifi does not sponsor employment visa for this role. (i.e. TN, E-3, or H-1B visa status or other)
Candidate must be able to pass criminal and credit background check.
Job Summary
Full Time
$53k-66k (estimate)
05/31/2024
07/18/2024
The job skills required for Client Support Specialist include Customer Service, Written Communication, Organizational Skills, Coordination, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
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Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
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Communicate clearly with customers.
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Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
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Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
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Dealing with customers and clients requires a lot of patience, kindness, and understanding.
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