Statista is Hiring a Customer Success Manager Near New York, NY
- This role suites candidates willing and able to grow the rapidly increasing client-base that utilize Statista’s market research platform
- Work collaboratively with the sales team, customers, our research team, and product development
- You will be responsible for delivering and communicating ROI for your clients, throughout the customer lifecycle
- Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
- Build valuable relationships with key users in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
- Maintain clean and accurate client data in CRM (Salesforce)
- Consistently go above and beyond to exceed both individual and team KPIs like churn, NRR, expansion, and daily activities
- Become an expert of Statista’s platform and various accompanying research offerings
- 2 years of experience building B2B relationships with a focus on client retention
- Ability to multi-task in a fast-paced environment
- BA/BS required
- Positive, high-energy, and desire to exceed both individual and team quotas
- Excited at the opportunity to be a part of a rapidly expanding global organization
- Proficiency in effective communication and presentation abilities
Our Customer Success Management team is essential to the success and continuous growth of our client base. We are committed to building meaningful client relationships by providing our clients with data and insights for fact-based decision-making. We are the client's voice and a key driver of cross-functional efforts to consistently deliver outstanding client value.
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Benefits
- High level of autonomy
- Opportunity to grow quickly into mentor and/or leadership role
- Statista University - extensive training offer and individual coaching
- Dynamic, international team
- Office located directly within the city center
- Deutschland-Ticket Support
- Visa Support
- Sabbatical
- Flextime
- Hybrid Work
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
Job Summary
Full Time
$111k-150k (estimate)
05/26/2024
05/23/2025
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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