SBMA, a third-party administrator, is an affordable ACA-compliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBMA is different because of its personal service, speed of implementation, and innovative approach to benefits coverage.

SBMA is currently seeking an Account Manager to join our growing team. The Account Manager will be responsible for a number of daily administrative tasks. Qualified candidates will possess the ability to pay attention to detail, self-motivation, outstanding customer service (verbal and written), learn and use new computer systems and software, and work well in collaborative environments.

Essential Duties and Responsibilities:

• Articulate, polite, and tactful communication style.
• Intermediate/Advanced knowledge of Excel, Outlook, and Microsoft Office
• Receive inbound calls and direct them to the appropriate party.
• Give information and help to solve customer problems.
• Verify coverage for providers.
• Scan & email documents
• ID card requests.
• Daily office tasks such as Outlook Inbox management, etc.
• Effective time management and ability to multitask.
• Enjoy working as part of a team.
• Health and Life Insurance License Preferred
• 5 years of Insurance Experience required
• 5 years of Medical Benefits Related Experience required
• 3 years of prior benefit/eligibility portal experience required
• Bilingual (not required, but a plus)

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• 5 Years of prior insurance experience, required
• A high school diploma or the recognized equivalent, required
• 5 years of prior medical benefits-related insurance experience required
• Working knowledge of Microsoft Office (intermediate to advanced Excel knowledge)
• 5 years of prior experience working in an administrative/office setting

Other Qualifications:

• Must possess excellent verbal and written communication skills
• Ability to work well independently on assigned duties and collaborate effectively with a team
• Must be well-versed with Microsoft Office (Excel, Word, Outlook, etc.)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges
• High finger dexterity while typing documents and forms
• Occasionally lift up to 20 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done in a temperature-controlled, non-smoking office
• Workstations are cubicles with moderately high sides
• The noise level in the work environment is usually moderate

Job Type: Full-time

Pay: $30.00 - $32.00 per hour

Expected hours: 40 per week

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• San Diego, CA 92108 (Required)

Ability to Relocate:

• San Diego, CA 92108: Relocate before starting work (Required)

Work Location: Hybrid remote in San Diego, CA 92108