Medical Office Receptionist

Southern Orthopaedics & Sports Medicine, Brunswick, GA

Non-Exempt, Hourly Position

Salary: $16-$19 per hour (starting), depending on experience

Work Week: 35-40 hours, flexible schedule; in person

JOB SUMMARY: An extremely busy, multi-provider orthopedic office is seeking a Front Desk Receptionist/Office Assistant to provide excellent customer service to our patients as they move through their office visit, as well as administrative support work in the office. This is full-time position.

EDUCATION: Minimum high school diploma or GED; associate or bachelor’s degree in related field preferred.

EXPERIENCE: Administrative experience required; medical office experience is a plus!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following as well as other duties and responsibilities that may be assigned:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

SKILLS:

• Excellent grammar, spelling, and punctuation skills.
• Skill in operating computers, calculators, copiers, printers, fax machines, and telephones
• Excellent math skills.
• Excellent communication skills, both written and oral
• Must possess tact and diplomacy.
• Must possess sufficient manual dexterity to perform the essential responsibilities to meet customer needs effectively.
• Demonstrates initiative to provide quality of services and improve efficiency.
• Maintains positive working relations with co-workers.
• Time management skills.
• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Ability to communicate effectively in the English language. Ability to also communicate effectively in Spanish will be highly regarded in hiring decisions.

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.

PHYSICIAL/MENTAL DEMANDS: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. Must possess visual and auditory acuity to communicate with co-workers, patients, and other customer groups. Possible exposure to chemical hazards. Must be able to lift up to 25 lbs.