2 The Longleaf Network Jobs near me
The Longleaf Network is Hiring an IT Support Specialist I Near Greensboro, NC
This position is hybrid. You will be working remotely, but will go on-site for support as needed.
8:30am-5:30pm Mon-FriGeneral SummaryAre you a proactive, customer-focused Help Desk Level I Technician? The Longleaf Network is
looking for a dedicated individual to be the first line of defense in our IT support structure. This
role is crucial for resolving basic technical issues and escalating more complex problems to
higher-level support personnel. The ideal candidate will have a strong commitment to excellent
customer service and the ability to work in a fast-paced, dynamic environment.
We Offer
- Competitive salary and generous bonus structure ($37,062 - $43,072 depending upon skill level)
- Full benefits package, including free health & vision, disability, and life insurance for employees.
- Training programs to improve your skills and prepare you for advancement
- Paid vacations and holidays, including your birthday
- A family-friendly environment
- Challenging projects in a fast-paced environment
- Collaborative process
- Growth opportunities
- Ticket Management: Work from a ticketing system, ensuring real-time time entry and accurate documentation.
- First-Level Support: Serve as the initial point of contact for users seeking technical assistance.
- Issue Resolution: Perform remote troubleshooting to diagnose and resolve basic technical issues.
- Ticket Management: Log all help desk interactions in the ticketing system, ensuring accurate and detailed records.
- Escalation: Direct unresolved issues to the next level of support personnel.
- User Training: Provide guidance to end-users on basic functionalities and best practices.
- Documentation: Maintain internal knowledge base with common issues and solutions.
- Quality Assurance: Follow quality service standards and comply with company procedures and policies.
- On-site Support: Willingness to travel to client sites for on-site support as needed, within a 100- mile radius of the office location. Reliable transportation is a must.
- Experience: 1 year of experience in a help desk or customer service role.
- Technical Skills: Basic understanding of computer systems, mobile devices, and other tech products.
- Communication Skills: Excellent verbal and written communication abilities.
- Problem-Solving: Strong analytical and troubleshooting skills.
- Customer Service: Proven track record of high customer service standards.
- Certifications: CompTIA A ; 365 Fundamentals, Azure Fundamentals (required within 12 months of hire)
- Knowledge of Ticketing Software: Experience with help desk software like Zendesk or Connectwise Manage is beneficial.
- Familiarity with Remote Desktop applications and help desk software.
- Team Collaboration: Ability to work well in a team setting and collaborate across departments.
- Adaptability: Openness to learning new technologies and methodologies.
- Accountability: Takes responsibility for actions and follows through on commitments.
- Focused Technical Learning
- Documentation
- Efficiency
- Phone Coverage
smooth operation of our IT infrastructure. Your expertise will contribute to the quick resolution of
technical issues, ensuring that our employees can focus on their core responsibilities. Your
commitment to customer service will help maintain our reputation as a company that values
About LongleafThe Longleaf Network is a provider of outsourced IT services for a variety of clients and industries. We've been growing steadily since opening our doors in 2006 and serve 450 locations nationally. We have offices in Greensboro, NC but have many positions that are full-time remote from all over the US.
We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.
Job Summary
Full Time
$47k-58k (estimate)
03/24/2024
09/18/2024
The job skills required for IT Support Specialist I include Azure, Troubleshooting, Collaboration, Accountability, Written Communication, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist I positions, which can be used as a reference in future career path planning. As an IT Support Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist I. You can explore the career advancement for an IT Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
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