Summary

The objective of the Systems Engineer is to assist in the administration, performance, security and maintenance of the Bank’s network, servers, and workstations. The Systems Engineer supports users on software applications and platforms, troubleshoots hardware/software issues, and provides remediation. As a key point of contact for users to the IT department, this position is extremely customer service focused.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Manage, maintain and monitor the Bank’s technology infrastructure and architecture-Ensure proper controls are in place to provide security to the Bank’s network and internal systems
• Recommend necessary changes and enhancements to hardware or software
• Oversee Patch Management processes
• UPS Testing including WAN failover testing
• Daily monitoring and remediation of A/V, SIEM, and patch management reports 
• Make regular site visits for preventative maintenance 
• Repair or replace server hardware and/or software
• Make site visits for equipment repair as necessary
• Update policies and procedures
• Responsibilities include, but not limited to, management of firewalls, switches, routers, wireless access points,
• servers, Office 365, mobile device management, and VPNs
• Plans, communicates and documents all work; especially changes to production equipment. Helps ensure processes and systems lend themselves to easy documentation, control, reliability, and recoverability.
• Design and implement group policy objects
• Streamline and automate systems’ management
• Enforce security settings related to security objectives
• Participate in the development and testing of the Bank’s Disaster Recovery and Business Continuity plans
• Daily monitoring of backups
• Create and maintain technology related procedures
• Implement projects and recommendations under the guidance of the CIO
• New implementation of software and/or hardware
• Software and hardware updates
• Track and ensure completion of project
• Provide backup and support for first-line IT Support Technician
• Create, delete and/or modify user accounts based on request forms received
• Escalate issues to outside support as necessary
• Stay current with software versions, changes, and available updates.
• Communicate to appropriate employees about content and schedule of updates.
• Act as liaison with Bank software and service providers.
• Maintain communication with support and client service contacts.
• Track all open issues with service providers until successfully resolved.
• Track all problems and issues using ticketing system
• Detail actions taken, including resolutions
• Maintain workstation image for first-line IT Support Technician
• Maintenance of the Bank website 
• Make approved updates.
• Regularly review for accuracy of information.
• See all tasks through to completion.
• Prioritize and manage many open cases simultaneously.
• Research questions using available information resources.
• Follow up with users to ensure issues have been satisfactorily resolved.
• Ensure the security of the infrastructure
• Monitor all system security logs
• Manage the Vulnerability Scanning Solution
• Stay current with system information, changes and updates
• Adhere to all Bank policies, procedures, and Federal and State regulations
• Exhibit professionalism in personal appearance and attitude
• Perform other duties as assigned by the CIO

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to establish productive business relationships with others, both inside and outside the organization.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
• Knowledge of and ability to troubleshoot issues with Microsoft products, including Windows Server and PC operating systems, Office applications, Internet Explorer, and others.
• Knowledge of and ability to troubleshoot issues with equipment such as computers, servers, copiers, printers, etc.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Ability to handle sensitive documents or other confidential information. 
• Ability to work well under pressure and meet deadlines.
• Ability to communicate and work well with all levels of employees, officers, directors, and service providers.
• Must be a licensed driver with ability to regularly travel to Bank branch locations.
• Thorough understanding of Federal and State agency security requirements.
• Thorough understanding of Bank policies and procedures.

Required Education and/or Experience

• Bachelor’s Degree or comparable experience with continuing education in the Information Technology field
• Professional IT Certifications such as: Microsoft MCP, MCSA, MCSE, VMWare, Cisco CCNA
• Experience with LAN/WAN equipment, including servers, fiber optics, routers, gateways, and various cabling topologies.
• Thorough understanding of DNS, DHCP, Exchange, Active Directory, SAN technologies
• Proficiency with antivirus solutions, backup and disaster recovery applications, network security systems (including but not limited to: NAC, SIEM, patch management software)
• Thorough understanding of network monitoring/troubleshooting tools
• Ability to identify and resolve network and computer system problems using network diagnostics tools if needed.
• Management of cloud services 
• Working knowledge of SQL, web-based products, intranets, the Internet and proxy servers.
• Demonstrable knowledge of industry standard technology equipment and applications.
• At least 5 years’ experience in technology, network, or related field.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. 

• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking and writing so others will understand.
• Ability to identify and understand the speech of another person.
• Ability to see details at close range (within a few feet of the observer).
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Ability to stand or sit for long periods.
• Ability to lift up to 50 pounds.
• Ability to stoop, bend, or crawl on the floor and under office furniture to connect or disconnect equipment.
• Manual dexterity which allows the ability to twist cable and wires, screw in small bolts or screws, and assemble or disassemble small working pieces of a machine. 
• Ability to look at a computer screen for long periods of time.
• Ability to regularly travel to other locations.
• Ability to operate standard business equipment such as fax, computer, printer, copier, etc.

Other Requirements 

• May be required to attend and participate in professional development activities outside the bank to stay abreast of new developments, best practices, and statutory and regulatory changes in Human Resources practice and law.
• Pursuant to the Drug Free Workplace Act of 1988, all employees must remain drug free and alcohol free when reporting to work, while at work and while engaged in any work related activities.
• Comply with all Bank Secrecy Act rules and regulations and any related laws and regulations.
• Valid driver’s license and the ability to regularly travel to other locations.
• Ability to work on flexible schedule that at times may include late working hours or weekend hours.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This is a professional business office environment in which all dealings are confidential. Occasional travel to seminars and various training courses may be required.