TOWNEPLACE SUITES BY MARRIOTT GENERAL MANAGER POSITION: We are looking for an experienced General Manager to oversee the daily operations of our hotel; The TownePlace Suites by Marriott. You will provide strategic direction for our team as well as plan and supervise the activities of our hotel team to ensure business is profitable and operates efficiently.

TOWNEPLACE SUITES BY MARRIOTT GENERAL MANAGER RESPONSIBILITIES:

• Ensure exceptional customer service is provided to all hotel guests; address customer complaints, identify and resolve problems in a timely manner.
• Manage all sources of revenue; ensure departments are profitable, maximize revenue and ensure delivery of exceptional guest service.
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Work as the sales team to create local and national marketing plans and pricing strategies and knows market segments; Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans; knows key account executives and business base.
• Maintain and improve property standards and service to ensure guest satisfaction and the right public image.
• Ensure that the property and its inventories are always in the best of conditions.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Ensure the implementation of and adherence to all policies and procedures.
• Inspect property several times daily; enforce the implementation of actions towards safety, comfort, and cleanliness of the hotel.
• Ensure all accounting functions are completed; including but not limited to AP, AR, petty cash, payroll, & ordering procedures.
• Oversee on-going and new hire training; identify and implement ways to improve performance, motivate team and provide constructive criticism.
• Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
• Handle the selection, training, and direction of department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
• Conduct performance evaluations for all employees, including department heads and supervisors.
• Set clear expectations for team members and communicate goals and results; recognize and reward good team and individual performance.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Aggressively reduce the number of accidents, and minimize worker's compensation and unemployment claims and resulting costs.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team's entire workload is completed daily.
• Ensure scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Provide a professional image at all times through appearance and dress.
• Delegate various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
• Perform other duties as required.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Nights as needed

Work Location: In person