Employment Opportunity

The Union League Club is a private social Club providing its members and guests with a quiet sanctuary and relief from the hustle of the city. Our emphasis is on privacy, a superior culinary experience, and exceptional, personalized experiences. Our clubhouse contains over 19,000 square feet of event space ranging from small private dining rooms to grand ballrooms as well as 60 overnight guest rooms. Our culinary staff has prepared meals for Presidents, Prime Ministers and Royals from around the globe. Additionally, The Club offers members and guest a robust calendar of special events and programs.

Position Description & Responsibilities:
Part-Time Front Desk Associate

Summary
The Union League Club is seeking a Part-Time Front Desk Associate to create a warm and welcoming environment for club members and guests using our facilities. Exemplary “customer service” orientation and outstanding hospitality skills are required, and smiles are mandatory.

Applicants must be reliable for a fairly set weekly schedule primarily consisting of afternoon/evening shifts. Additional shifts may be available if the candidate has the availability. The front desk is a 24/7 position and candidates may be asked to work overnight. Competitive hourly rate, commensurate with experience and qualifications, uniform provided, and staff meals while on duty.

The Front Desk Associate will report to the Director of Rooms & Member Services and work collaboratively with all team members.

Qualifications & Requirements:
In addition to the necessary, technical expertise required for this position, the individual must have a proven track record and the ability to demonstrate the following:

• Maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to Club standards
• Personal drive focused on creating exceptional, personalized member & guest experiences
• Interact with members and guests in a professional manner with patience, tact, and diplomacy
• Set Work schedule to include weekends and holidays
• Must be able to work under pressure, handle difficult situations; prioritize and organize work
• Agility in multitasking and working in a fast paced environment
• Cohesive team player
• Experience in customer service and service recovery
• Basic computer skills
• Excellent verbal and written communication and outstanding interpersonal skills are required as is a professional demeanor and appearance at all times.

Education: High school diploma required

Job Tasks/Duties
Duties include, but are not limited to: welcoming members and guests, accurate check-in and check-out procedures for overnight rooms; answering and directing phone calls to the correct department; providing concierge services as requested by members and guests; merchandise; handling all reservation phone calls, emails, and online bookings. This position will also be responsible for handling all guest/building concerns and reporting any problems to appropriate departments.

Range of Motion/Physical Requirements:

• Bend, stoop, kneel, and reach with hands and arms
• Stand and/or walk for the length of the scheduled shift
• Express and exchange ideas by means of the spoken word accurately, loudly, and quickly
• Have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned
• The noise level in the work environment is usually moderate

Compensation and Benefits

• Competitive hourly wage commensurate with experience
• Sick days as per Club policy
• 401k Plan
• Staff Meals at no cost
• Eligibility for the Pre-tax Transit plan
• Discretionary Year-End Bonus based on tenure and performance

For more information about the Club’s history, visit our website at: www.unionleagueclub.org

Resumes/Applications
This position is available immediately and all candidates will be subject to a thorough background review.

Direct applications to:

Taylor Hoyt

Director of Rooms & Member Services

The Union League Club

The Union League Club is an equal opportunity employer, and all qualified candidates are encouraged to apply.

No Phone Calls Please

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person