Windsor Athletic Club is a brand new 72,000 sq ft full-service fitness/athletic facility opening in the Fall of '24 next to the beautiful Lake Windsor Country Club. WAC will feature a well-equipped 24-7 strength and cardio area w/ locker room/shower access, a 5-lane lap pool, 2 group exercise studios for live and virtual classes, a HIIT Lab, 3 full size basketball courts that will also include volleyball and pickleball, an indoor turf field for soccer, flag football, etc., a 3-lane indoor track, infrared saunas, whirlpool, snack/bar area, golf simulators and a childcare area.

We're looking for key department managers/leaders who are ready to dig-in and build something great. Apply today if you think you'd be a good fit!

If applying, please include a resume and brief cover letter outlining your qualifications for the position and why you would be a good fit to join our team. Applicants without these 2 items will not be considered.

Job Title: Member Services Director

Reports To: General Manager

Education and/or Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, Sports Management/Administration, Hospitality/Resort Management, Communications, Public Relations or related major.
• 2 years of relevant work experience, preferably in the health/fitness industry.

Job Knowledge, Core Competencies and Expectations

• Ability to establish and maintain effective relationships with staff, employees, guests and the general public.
• Direct and oversee the activities of the Membership Department.
• Develop and implement programs, projects and activities designed to increase and retain membership in the club. Represent the club in its relationships with numerous external constituencies.

Job Tasks/Duties

• Maintains the club’s membership database/directory and oversees the club’s client management software
• Develops and ensures that established procedures for processing prospective members’ applications are consistently followed.
• Plans and implements strategies to meet club membership goals.
• Processes all requests for and transfers of membership.
• Assists prospective members in fulfilling application requirements.
• Conducts tours for prospective members.
• Conducts orientation program for new members.
• Promotes club activities using table tents, newsletters, social media campaigns, direct mail flyers, website and other means.
• Coordinates with all department managers in the planning and organization of the club’s master calendar.
• Holds prospective member functions.
• Processes member cancellations.
• Oversees member recruitment and any special membership recruitment campaigns.
• Develop and oversee a membership referral program.
• Researches the need for ongoing sales promotions regarding demographics, market segmentation data, etc.
• Provides sales and other applicable training for staff members.
• Tracks the success and overall performance of all membership activities.
• Coordinates development of the social activities and social calendar for the club.
• Maintains a file of club history information.
• Coordinates all club public relations efforts, member newsletters, news and media events, use of social media, and club promotional materials.
• Conducts member surveys as needed.
• Attends management and staff meetings.
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.
• Initiates the proper administration of memberships; ensures that applications are completely and properly filled out, that dues/initiation fees are collected and that new members understand the privileges and costs of becoming a member.
• Maintains club’s member bulletin boards.
• Serves as Manager on Duty as scheduled.
• Works with the Food and Beverage Department as needed to coordinate special member events.
• Surveys other clubs for information useful in setting and revising club membership policies.
• Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.
• Assists General Manager with correspondence to members regarding rules infractions.
• Manages suspension list and assists in communication with dissatisfied members.
• Responsible for maintaining confidentiality of all member information.
• Completes other appropriate assignments made by the General Manager and/or ownership group.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Windsor, WI 53598 (Required)

Work Location: In person