Job Overview:

We are seeking a Call Center / Customer Outreach Coordinator to join our leading printing company. The successful candidate will be responsible for providing exceptional customer service, handling incoming calls, and addressing inquiries related to our printing products and services.

Responsibilities:

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Make outbound calls to follow up on customer orders, satisfaction surveys, and promotional campaigns.
• Provide accurate information about our products and services to customers.
• Resolve customer complaints and issues promptly, ensuring a positive resolution.
• Assist customers with placing orders, including providing product recommendations and price quotes.
• Coordinate with production and shipping departments to ensure on-time delivery.

Qualifications:

• High school diploma or equivalent.
• Ability to multitask and manage time effectively.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills.
• Friendly, patient, and professional demeanor.

If you are a results-driven individual with a passion for helping others and possess the required qualifications, we invite you to apply for this rewarding opportunity as a Call Center / Customer Outreach Coordinator.

Job Types: Full-time, Part-time

Pay: $22.27 - $25.83 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Ability to Relocate:

• Lowell, MA: Relocate before starting work (Required)

Work Location: In person