Estimator/Sales Associate

Monday-Friday 12p to 5pm

Saturdays (Rotating) 8am to 11am

The Customer Service / Retail Sales / Estimator Associate will be accountable and responsible for all Sales, Customer Service and Satisfaction activity of a MAACO Center with primary responsibilities for estimating paint/repair service and closing in a retail sales environment, all under the direction of the General Manager.

Roles and Responsibilities include, but are not limited to:

• Cultivating all leads, handling prospect telephone inquiries utilizing Maaco’s telephone track procedure to convert inquiries into estimates to appointments, entering appropriate information, and responding to all digital inquiries, achieving a minimum prospect appointment show rate of 90%, and following-up with “no-shows”
• Executing Maaco’s Sales Track and electronically inputting all estimates, achieving 65% or better Retention
• Following up promptly on all appointments, recycling unretained customers, and updating customers’ status
• Providing a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, and contacting customers to schedule deliveries and collection of payments
• Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
• Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
• Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations
• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
• Tracking daily and weekly performance and being prepared to review with management.
• Participating in outside or special sales events as set by management
• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff.
• Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
• Maintain Audatex OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc).
• Creating urgency in the shop to achieve production volume and turn-around time goals
• Working collaboratively with Production staff to achieve efficiency and quality standards
• Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field all phone calls to the center, directing to the appropriate parties
• Completing special projects and administratively assisting the Managers to ensure smooth center operation

Job Types: Part-time, Contract, Temporary

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Application Question(s):

• I-CAR Certifications

Experience:

• Auto Body: 2 years (Required)
• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person