At Harnish Insurance Group, Inc., we have a rich history that spans over three decades. Originally founded as an American Family agency in 1993, we served the insurance needs of our community for 13 years. In 2006, we made a significant transition, becoming an independent agency, and have since thrived, amassing over $6 million in insured assets. Our journey has been one of transformation, growth, and a steadfast commitment to our customers. Our agency is not just about numbers and policies; it's about people , relationships, and values. We are a family-owned and operated business with a small but dedicated team. Harnish Insurance Group, Inc. is seeking an enthusiastic and customer-focused Insurance Personal Lines Customer Service Representative to join our dynamic team. If you are looking for a role where you can make a real impact, work in a family-like atmosphere, and contribute to our mission of providing top-tier service, we want to hear from you. Insurance Customer Service Representatives new to the insurance industry may make up to $45,000 per year. Experienced Insurance Personal Lines Customer Service Representative may make up to $55,000 per year. Benefits Annual Base Salary Bonus Opportunities Evenings Off Weekends Off Paid Holidays Professional Development Ongoing Training Seminars Professional Work Environment Equipment Provided Health Insurance 9am - 5pm Work Schedule 30 min to 1 hour lunch Sick Time Aflac Voluntary Policies Accident Plan Paid by Employer Voluntary Dental / Vision Plan PTO After 1 year Christmas Bonus Company Pays for Health Insurance Employees Contribute $75 (Applies to Dependents as well) Independent Work Space Responsibilities Ensure consistent and prompt communication with clients to address their needs and concerns. This includes outbound service calls, and inbound calls from sales representatives. Nurture strong customer relationships and aim to increase client retention and product loyalty. In everyday operations, use computer systems to process premium payments, review and update policies, handle claims, and make endorsements. Maintain accurate records and documentation of client interactions and transactions. Respond to customer inquiries regarding policy questions, changes, and updates. Issue Insurance Documentation (COI, ID cards, etc.) Address the clients concerns carefully, clearly, and professionally. Requirement A Property and Casualty License is Required. Previous Insurance Personal Lines Experience Preferred. Collaborate with team members through concise and professional written and verbal communication, promoting effective teamwork and client service excellence. Demonstrate strong typing skills, efficiently entering and processing data to meet deadlines and client needs. Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication. Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy. Efficiently manage multiple client inquiries, tasks, and administrative responsibilities simultaneously, maintaining a high level of organization and attention to detail. Must have basic computer skills.