3 Holiday Inn Express Cocoa Beach Jobs near me
Holiday Inn Express Cocoa Beach is Hiring a Front Desk Agent Near Cocoa, FL
About us
Holiday Inn Express Cocoa Beach is a small business in Cocoa Beach, FL. We are innovative, fast-paced, customer-centric and our goal is to create a warm and welcome environment for all of our valued guests.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Relaxed atmosphere
- On-the-job training
- International workforce
- Lively atmosphere
Daily Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance.
- Answer phone calls and respond to guest inquiries, providing excellent customer service.
- Handle guest complaints or concerns, resolving issues promptly, responsibly, and effectivelly.
- Assist guests with information about hotel amenities, local attractions, and directions.
- Maintain a clean and organized front desk area.
- Process payments and maintain accurate records of guest transactions.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent phone etiquette and communication skills
- Strong organizational and multitasking abilities
- Proficient in using computer systems and hotel management software (OPERA experience a plus).
- Ability to handle difficult situations with patience and professionalism.
- Knowledge of local attractions and amenities to assist guests effectively
Skills:
- Phone etiquette: Ability to handle phone calls professionally, greet callers, and provide accurate information.
- Hotel: Knowledge of hotel operations, services, and amenities.
- Guest services: Ability to provide exceptional customer service to guests, addressing their needs and concerns.
- Hotel management: Understanding of hotel operations, including reservations, check-in/check-out procedures, and payment processing.
- Hospitality: Commitment to providing a welcoming and comfortable experience for guests.
- Hospitality management: Knowledge of managing hotel operations to ensure guest satisfaction.
- Front desk: Experience working at the front desk of a hotel or similar establishment.
- Customer service: Ability to interact with guests in a friendly and helpful manner.
- Phone systems: Familiarity with operating phone systems for handling incoming calls.
- Guest relations: Skill in building positive relationships with guests to enhance their experience.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
License/Certification:
- CPR With First AID (Preferred)
Ability to Relocate:
- Cocoa Beach, FL 32931: Relocate before starting work (Required)
Work Location: In person
Job Summary
Temporary | Other | Part Time | Full Time
$26k-34k (estimate)
02/07/2024
07/28/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Communication Skills, Guest Relations, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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