POSITION SUMMARY

The Practice Manager oversees the daily operations and staffing of the practice to ensure fundamental systems and protocols are in place and functioning effectively to reach practice goals. This individual is responsible for overseeing the development of the staff, performance management, employee relations and community outreach and marketing. Generally, the Practice Manager will be responsible for implementing and monitoring the standards and systems as set by the Practice owners. Other duties include facilities and equipment management, goal setting with the practice owners, and assuring the overall patient satisfaction and good will of the practice.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

-Sitting and walking in an indoor office environment.

-Moderate noise levels from dental and other office equipment.

-Comfortable dental office/lab setting.

-Hand dexterity and typing skills to work with software programs provided.

-Near Vision - the ability to see details at close range (within a few feet) as required for computer software programs and the observation of subordinates’ work quality.

RESPONSIBILITIES

1. Management of Personnel Resources: Hire, motivate, develop, and direct people as they work, identifying the best people for the job, and issuing discipline and termination when necessary.

-Plan for staffing needs, recruit and interview candidates, hire new employees, and develop employee retention and engagement. Must have a good judge of talent.

-Maintain professional work environment.

-On board new employees, conduct orientation sessions, relay the vision of the practice, and arrange on-the-job training for new hires.

-Analyze training needs to develop new training programs or modify and improve existing programs;

-Conduct or arrange for ongoing training and CE classes for staff members.

-Monitor patient flow and staff allocation to meet patient needs, maximize doctor’s time.

-Manage payroll, absences, time off requests and retirement plan for the practice.

-Broad performance management knowledge to include performance discussions, employee and manager coaching, evaluations and performance improvement planning.

-Supervise front and back-office staff, resolve any clinical-administrative problems, and develop measurable performance objectives for the team.

-Observe and evaluate workers' performance and appearance to ensure quality service and compliance with policies. Issue corrective coaching, oral and written, as appropriate to communicate practice standards and protect the practice from liability.

-Broad compensation knowledge to include pay for performance, market-based compensation, etc.

-Ability to organize data and analysis into recommendations that support decisions for the practice.

-Ability to make decisions regarding budgets, finances and daily expenses.

-Act as liaison between staff and owners in development of policy and communication among the team.

-Able to effectively manage and implement department specific changes and projects.

-Schedule and lead any department meetings.

-Keep accurate personnel records in compliance with applicable law, and as needed to protect practice interests.

2. Management of Operations: Directing the operation of the practice and its efficient functioning.

-Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.

-Manage the schedule for doctors and each office location.

-Monitor the facilities to ensure that it remains safe, secure, and well-maintained.

-Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.

-Supervises patient recordkeeping and HIPAA compliance.

-Oversees systems for patient retention, follow-ups, and new patient acquisition.

-Ensures optimal patient care, monitors patient satisfaction and resolves complaints.

-Informs owners of current trends, issues, pertinent issues to facilitate policy making.

3. Leadership and Professionalism:

-Represent the practice in a professional, pleasant, and cooperative manner.

-Contributes to the development of the practice’s mission and strategic vision.

-Acts as main point of contact for community outreach efforts.

-Clearly and respectfully communicates with practice owner(s) to develop, implement and monitor effective programs.

-Maintains regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.

-Must be able to comfortably and efficiently handle multiple deadlines and task assignments for self and subordinates.

-Must be able to work both independently and cooperatively in team settings.

4. Other Essential Qualifications:

-Time Management—excels at directing own time and the time of others.

-Active Listening—giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

-Leadership and Guidance—ability to lead effectively.

-Judgment and Decision Making—able to evaluate the relative costs and benefits of potential actions and decisions within purview and to choose the most appropriate one.

-Responds creatively and constructively with solutions to problems.

-Maintains the highest level of confidentiality and adherence to HIPAA standards.

-Adherence to strict safety guidelines and procedures to OSHA and office standards.

-Flexibility and willingness to perform duties of others in their absence.

-Occasional travel to other office locations as needed.

-Occasional travel, by car or plane, may be required in order to participate in continuing education or seminars.

QUALIFICATIONS

-Bachelor’s Degree - Comparable experience may be considered to substitute for all or part of the required education at management’s sole discretion.

-Preferred 3-5 years of management experience.

-Good mathematical aptitude in order to prepare and interpret financial and productivity reports.

-Strong communication/presentation skills - Talking and writing to others to convey information and lead a team effectively.

-Organizational Skills—the ability to create and implement systems and processes, break large goals down into achievable tasks.

-Stress Management—the ability to maintain productivity and professionalism in fast-paced environment and stressful situations.

-Good reading comprehension—understanding written sentences and paragraph In work related documents.

-CPR certification preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift

Experience:

• Management: 3 years (Preferred)

Ability to Relocate:

• Lafayette, LA 70508: Relocate before starting work (Required)

Work Location: In person