Description

Job Summary: The purpose and objective of this position is to greet, register and assign rooms to guests of the Institute in a courteous and professional manner. The Guest Service representative is responsible for furnishing guests with information about daily Institute activities, meetings, schedules, etc.

This is a part time, partial benefit position with 20-25 hours per week. This position will be posted until filled.

Essential Responsibilities:

• Guest registration (room assignment, payment, special needs, etc.)
• Guest services (keys, messages, inquiries, etc.)
• Knowledge and use of Maestro database (daily settlement, payments, room charges, restaurant sales reports, reconciles shift transactions)
• Administrative duties as required (printing, faxing, copying, etc.)
• Basic accounting tasks (verify cash bank at start of shift)
• Maintain knowledge and understanding of the Institute’s mission, history, organization and current events

Other Responsibilities:

• Assist conference services and programs department.
• Assist with preparing classroom by picking up trash, sweeping floor, and empty trash cans.
• Position will need to be available to work other hospitality departments.
• Other duties as assigned

Requirements

• Excellent customer service skills
• Ability to process multiple tasks at one time
• Position requires over night shifts, weekends, and some holidays.
• Good verbal and written communication skills
• Professional and friendly telephone etiquette
• Basic computer and switchboard skills

Minimum Requirements:

• Work Experience: 0-1 years
• Transportation: Must have reliable transportation to and from Petit Jean Mountain
• Education: High school diploma or GED, and hospitality related classwork
• Availability: Must be available to work any shift, 7 days a week
• Embrace Core Values: Believe the mission; See the possibilities; Focus on we, not me; Do the right thing; Have fun

Employee must safely be able to perform the following physical tasks:

• Sit or stand for entire shift (approx. 8-10 hours), depending on assigned work area
• Lifting, standing, sitting, bending, stooping, reaching, kneeling, depending on assigned work area
• Lift minimum of approx. 50 lbs.

Employee must be able to safely tolerate the following environmental factors:

• Sounds, noises, chemicals, hazards, associated with responsibilities of assigned work area
• Varying temperatures
• Use of detergents, soaps, scrubs sanitizers, and hot water or other compounds associated with assigned work area
• Use of proper Personal Protective Equipment (PPE) required for assigned work area (face masks, gloves, cutting gloves, etc.)

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EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.

DRUG FREE WORKPLACE

We are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.