Description

We serve our clients so they can heal theirs. If you want to make a difference within the healthcare community and assists healthcare providers/first responders, then BHR is the place for you. We are a healthcare accounts receivable and self-pay management firm. We are privately owned and operated based in Nashua, New Hampshire. We have been in business since 2007 and have an excellent regional and national client base.

We are a call center handling patient accounts for our clients. We assist patients in understanding and resolving their medical bills.

Hourly Pay - $17.50 & Commissions Monthly (Hourly blended rate avg $28.00/hr)

M-F Hours - No Weekends - Must work 2 nights until 8pm - Full-time - varied schedules available

Medical, Dental, Vision and ST/LT & Life Benefits eligible 1st of the month after 30 days. Other benefits after 90 days.

• 3 Weeks PTO accrued Bi-Weekly - Start accruing immediately, able to use after 90 days
• Paid Holidays
• Paid Birthday Off
• Health Benefits – Harvard Pilgrim - 3 Plan Choices - Company covers up to 68%
• Dental – Delta Dental 2k per year plan limit
• Vision – Eye Med
• Short Term/Long Term/Life – Principal plan, guaranteed acceptance at 90th day – Portable Plan
• Employee Assistance Program – Through Principal all employees and their family members – No Cost to Employee
• 401(k) – After 1 year – Employer matches 100% up to 4% - 100% Vested
• DCU Membership
• Referral Bonus Program

Representative will assist consumers with resolving outstanding balances while adhering to all compliance regulations in accordance with HIPAA, FDCPA, UDAAP, PCI-DSS and all other Federal and State Consumer Protection Laws.

Essential Job Duties:

• Make calls to consumers and receive inbound calls to negotiate payment in full, settlement in full, and payment arrangements.
• Negotiate payment terms and methods when the right party is reached. The negotiation process often requires reviewing the account information and/or asking probing questions of the consumer to better understand potential objections to payment.
• Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment.
• Update the consumers record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system.
• Leave messages with consumers informing them of contact points via a mandated script.
• Must adhere to compliance regulations in accordance with HIPAA, FDCPA, TCPA, PCI-DSS and other Federal and State Consumer Protection Laws.

Working Conditions:

• Work in a climate-controlled office environment.
• Artificial and natural light.
• Stairs to enter and exit building and to get to other office areas.
• Must be able to remain in a stationary position 95% of the time.
• Will be assigned to a cubicle.
• The position needs to occasionally move about inside the office.
• Essential physical requirements include keyboarding, writing, occasional bending, or stooping.
• The position is sedentary, lifting requirements occasionally less than 10lbs.

*The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.

Requirements

Minimum Qualifications:

• Must be able to operate personal computer and office applications.
• Must have completed Basic Training and Passed all required testing.
• Basic knowledge of health insurance, motor vehicle insurance, worker’s compensation insurance.
• Must have Interpersonal and human relation skills.
• Ability to respond to questions in a tactful and professional manner.
• Verbal and written communication skills
• Must be able to meet and maintain KPI levels.

*The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.