Practice Manager

FLSA Status: Salary Exempt

EEOC Classification:

First/Mid Level Official or Manager

Employment Type: Full Time

Location:

Reports to: Regional Director of

Operations

SUMMARY

Aston Veterinary Hospital has been caring for pets in Aston and Media — and greater Delaware County — for more than 70 years. We serve areas all throughout the region. We are a full-service, AAHA-certified, small animal facility dedicated to providing professional healthcare for your pet, in a friendly environment where they feel loved and supported.

The Practice Manager is the financial and operational leader of the Hospital. He/She works together

with the hospital leadership as well as CVP to ensure efficient day to day operations and successful

financial performance. The Practice Manager leads by example to motivate and inspire the team to

provide an excellent experience for our clients and their pets.

ESSENTIAL DUTIES & RESPONSIBILITIES

Human Resources

• Administrate all human resource functions including staff recruitment, hiring, training,

scheduling, performance evaluations, counseling, and terminations.

• Manage annual performance evaluations. Responsible for performance evaluations for

supervised staff with the assistance of the department lead.

• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.

• Assure compliance with OSHA and Workers’ Compensation programs.

• Distribute all necessary communication materials with staff, including policy changes, relevant

information discussed at meetings, and client feedback.

• Mediate personnel grievance, documenting all reprimands and counseling meetings

Operations

• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or

equipment needs, etc.

• Respond to client concerns in a timely and appropriate manner. Resolve medical client

complaints in partnership with the Lead Veterinarian and RDO

• Implement marketing activities in partnership with CVP and the Lead Veterinarian.

• Assure premises, physical plant and equipment are in safe, clean and optimum working

condition, including the scheduling of regular maintenance.

• Assure compliance with all regulatory issues including radiation monitoring, business permits

and licenses, and animal control ordinances.

• Maintain, and when necessary, amend client education handouts.

• Oversee inventory purchasing and management within budget guidelines.

• Schedule and attend all required meetings, including staff meetings and the hospital leadership

team meeting.

• Attend CVP hosted meetings.

• Administer the hospital’s patient reminder system.

• Oversee implementation of client wellness program and guidelines and monitor compliance in

partnership with CVP.

• Monitor the hospital email

Practice Manager Job Description Rev. 6.2019

• Manage the hospital practice management system.

• Complete additional hospital projects as assigned.

Marketing

• Monitor, implement, and evaluate client communications (i.e.; direct mail, signage, social media

accounts)

• Insure that marquee is kept updated with timely messages

• Responsible for leading the development of referral relationships with humane societies, pet

stores, etc.

• Attend community functions to build potential client base

Financial

• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial

reports with the lead doctor. Proactively monitor financial progress of hospital, analyze results,

and adjust, if necessary, to ensure all budget goals are achieved.

• Partner with RDO to submit capital expense requests per CVP guidelines.

• Verify accuracy of vendor statements and match appropriate invoices to statements

• Prepare the weekly CVP Business Package.

• Responsible for managing bi-weekly payroll process.

• Oversee daily cash and check deposits and manage local banking relationship.

In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible

for providing client service and/or direct patient care.

SUPERVISORY RESPONSIBILITIES

The Practice Manager is responsible for managing all hospital team members.

REQUIRED EDUCATION & EXPERIENCE

High school diploma or general education degree (GED); or one to two years of veterinary or human

healthcare experience and/or training; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certification in Veterinary Practice Management preferred.

COMPETENCIES

• Business Acumen

• Leadership

• Communication

• Emotional Intelligence

• Thoroughness

• Personal Effectiveness/Credibility

• Change Management

• Financial Management

COMPUTER SKILLS

To perform this job successfully, an individual should have working knowledge of the Adaptive and the

Netsuite accounting systems; MS Excel, MS Word, and MS PowerPoint. Experience with Veterinary

software a plus.

Practice Manager Job Description Rev. 6.2019

TRAVEL REQUIREMENTS

The Practice Manager is required to participate in operational meetings hosted by CVP. Potential to

attend off site conferences, seminar and workshops.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The

employee is occasionally required to stand and walk. The employee must occasionally lif t and/or move

up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability

to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional animal hospital/clinic. This role may have exposure to

electromagnetic radiation, anesthetic gases, unpleasant odors, noises and animal feces. May be

exposed to bites, scratches and contagious diseases. This role routinely uses standard office equipment

such as computers, phones, photocopiers, and filing cabinets.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that

equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual

orientation, disability,