Tygart is currently seeking a VTC Technician to support telecommunications initiatives for a DoJ customer. The ideal candidate will have practical experience operating and maintaining VTC infrastructure devices. This position requires that the candidate have a current Top Secret security clearance.

Responsibilities include:

* Provide basic administration of VTC systems including all updates, changes, audit reporting, and operating procedures, including all Tier 3 user support and system coordination

* Provide Tier 2-3 VTC support including all VTC call scheduling and remote conference and streaming support.

* Provide scheduling, inter-agency conference, and telephone device support coordination

* Provide Tier 3 troubleshooting support

* Provide Tier 2 support related to Unified Communications (UC), Desk Top Environment (DTE), and other integrated conference activity.

Qualifications

The ideal candidate will have the following:

* Bachelor's degree in Engineering, Information Technology, Computer Science, or related field

* Three (3) years of experience operating and maintaining VTC infrastructure devices

* Executive level support experience desired

* Working knowledge of Windows Office 2013, Windows 7 operating systems, and newer versions is required

* Ability to travel to locations for installation and/or troubleshooting systems as needed

* Must be able to work well under pressure, possess excellent oral and written communication skills, and have excellent organizational skills.