Customer Service Support Specialist / Scheduler (Flooring)

Full Time – Hourly

Location: Bedford, NH

Overview:

East Coast Flooring is a New England based family-owned flooring installation company that works with Lowe’s Home Improvement to provide services across CT, MA, ME, and NH. We are looking for a highly motivated individual with a great attitude looking to take action and grow with us.

We are looking to onboard a Customer Service Support Specialist / Scheduler to join the team in our corporate office in Bedford, NH.

Duties and Responsibilities:

· Daily interaction with installation teams, customers, and retail partners to assist the respective party with installation projects

- Reviewing sold projects for accuracy

· Assist in seeing coordinating efforts to see installation projects through to completion

· Establishing and maintaining good relationships with all parties involved

· Everything in-between

What You’ll Bring to the Team

· Experience in project coordination, specifically windows and doors, 3 years preferred

· Fluent in English, Spanish is a plus

· Great problem solver and fast learner

· Knowledge of how to utilize Microsoft and Google applications

· High School Degree or equivalent

This position will work out of our corporate office in Topsham, ME.

Background Check is required for all applicants

About Us

East Coast Flooring is a family-owned flooring contractor headquartered in Waterbury, CT, currently working with Lowe’s Home Improvement. The company was founded in 1995 as a Connecticut Corporation and has since grown to expand throughout the states of CT, MA, ME, and NH with 7 warehouses across this region. Our growth and success are a tribute to our quality support staff and installation teams, who treat each and every customer with the upmost respect and understand that our customers are at the heart of our operation. Above all else, we are a family that puts our customers first.

What We Offer

· Dental Insurance

· Disability Insurance

· Health Insurance

· Simple IRA

· Life Insurance

· Vision Insurance

· Paid Company Holidays

· Flexible Vacation and Sick Time off policies

· Robust Onboarding & Continuous Education first.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Office: 5 years (Preferred)
• Customer service: 5 years (Preferred)
• Install Scheduling: 5 years (Preferred)

Work Location: In person